Support Engineer

4 weeks ago

Chennai, India Ciklum Full time

Description

Ciklum is looking for a Support Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role

 As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

Gain and maintain full knowledge of the company's products and flows Proactively monitoring, sampling, and testing events in the Production environment Providing first-tier support to any issue raised and found Responsibility for customer support cases coming from both emails and phone calls

Requirements

Excellent communication skills in English (upper-intermediate) – Must Technical understanding and experience with Windows and Office – Must Experience in technical support Tier 1 or 2 – Advantage Proficient in Microsoft Office – Must Experience in video – Advantage Experience in Online streaming (CDN) – Advantage Experience in dynamic, fast-paced, hi-tech environment – Advantage Good to have experience in Network Protocols Basic technical skills for troubleshooting hardware

Personal skills

Strong technical and problem-solving skills Proactive, hard worker, and fast learner Strong communication skills and excellent team worker Service-oriented approach Practical thinking Methodological Process monitoring and Control Organization and order, tying up loose ends Passion about sports will be an advantage

What's in it for you

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

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