Test Support Engineer
4 weeks ago
Who are we
We are Juakali a FinTech startup providing ourproduct and services for the microfinance lending market. Weprovide a Cloud solution aimed at digitizing business processes ofmicrofinance institutions and banks. Juakali empowers FinancialInstitutions with seamless flexible and powerful tools designed toboost their productivity. 100% bankgrade bestofbreed technology.
Although we are a small startup we are alreadyglobal our people work from all around the world. In span of 3years we have employees and customers in more than 10 countriesover Africa and Asia. Our teams are remote working from whereverthey are. It gives our people freedom; we only ask them to beresponsible.
You can work from anywhere you likeas well as long as you have an internet connection our office islocated in Slack.
What role willyou play
*You will mainly beperforming testing and support activities within the customersuccess team.
*The test part will focus on:testing of implementation work delivered by the customer successteam by preparing test cases and executing them; working on testsautomation wherever possible; doing regression testing upon need(eg. upon release of a new version of the platform); data integritytesting upon need.
*On the support part: you willbe in charge of the client helpdesk performing tasks like clientcommunication triage/prioritization of the tickets analyzing theissue verifying with the team reporting bugs to developers solvingthe issue whenever possible.
*Otherimplementationrelated activities may be required from you uponneed/availability e.g. some configuration of the platform for aclient documentation work etc.
*We are a smallteam so every person has the opportunity to make a big impact andleave their marks on every project. You will help in shaping anduplifting a company from the start.
*You shouldhave good communication skills strong analytical thinking andproblemsolving skills as a gogetter with an intellectual curiosityto learn collaborate and help others.
What are we lookingfor
*Demonstrated and successfulexperience in testing and support roles (minimum 3years).
*Good communication skills stronganalytical thinking and problemsolving skills as a gogetter with anintellectual curiosity to learn collaborate and helpothers.
*Willingness to have a handson role /doer mentality.
*Sound understanding of ITfundamentals and technical skills (eg. PostgreSQL or SQL knowledgeREST APIs knowledge JavaScript/groovy knowledge) is a keyplus.
*Excellent written and verbal communicationskills.
*Ideally some initial understanding ofthe business (exposed to microfinance / banking industriesespecially for tech companies).
*Selfdirectedeager to learn with a desire to work in a fastpacedenvironment.
*Working from a remote requires youto be autonomous proactive and accountable for yourwork.
Why us
Fast learning environment within a team ofcheerful passionate talented people.
Opportunityto interact and work with international people from all over theglobe.
You will find it easy to keep a good worklife balance.
You will be closely working withindustry experts to have a positive impact on the business of ourcustomers.
Opportunity to drive transformationin one of the fastest growing industries.
Localcontract including pension fund and health insurance for you andyour family.
Note:
We only acceptapplications via our Factorial portal.
ANYAPPLICATION BY EMAIL WILL BE AUTOMATICALLY GETREJECTED.
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