Senior Manager-Digital Product Management

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

GSG Servicing Innovation:Where innovation is our business.

Our teams mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The GSG Servicing Innovation team focuses on:

Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space

Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams

Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate

Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

Role Description:

The role will require creating strategic and data-driven recommendations that enable the execution of GSGs GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.

How will you make an impact in this role?

Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to bigger bets Applying Generative AI solutions to build pilots and productswith high expectations on customer satisfaction Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results

Must Haves

Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility Product Management/Development experience Ability to demonstrate a User Centric Mindset and ideas on how to leverage Generative AI beyond the obvious use case of chat

Minimum Qualifications

Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies Highly organized, taking individual initiative and accountability for getting results Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights Solid technical understanding and skilled at articulation of complex issues to non-technical partners. Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment 3 years of experience in Product Management/Development Ability to influence without authority at all levels and demonstratedtrack record for driving results and transformation across multiple lines of business High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)

Preferred Qualifications

Experience in User Experience research and design, a familiarity with design thinking principles Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions Passion to learn about innovative technologies and new approaches to create exceptional customer experiences

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

GSG Servicing Innovation: Where innovation is our business.

Our teams mission is to shape and implement the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The GSG Servicing Innovation team focuses on:

Developing and implementing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from key findings to benefit realization, enabling teams to fail fast when appropriate Providing compliance and risk management support for each outstanding use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

Role Description:

The role will require building strategic and data-driven recommendations that enable the execution of GSGs GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.

How will you make an impact in this role?

Supporting the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating takeaways from smaller scale efforts and extending to bigger bets Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement Developing strong working relationships with various partners in order to achieve results and enact wide-scale impact across the enterprise Strategic program management for live pilots, ensuring that key breakthroughs, deadlines, and deliverables are implemented by removing roadblocks and facilitating alignment between partners Driving project delivery by encouraging teams, managing relationships with partners, finding opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally performed Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of balanced, transformational results Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant Performing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results

Must Haves

Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility Product Management/Development experience Ability to demonstrate a User Centric Approach and ideas on how to leverage Generative AI beyond the obvious use case of chat

Minimum Qualifications

Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong discernment and high degree of creativity in finding opportunities for products, services, new processes and systems Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies Highly organized, taking individual initiative and accountability for getting results Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights Solid technical understanding and skilled at articulation of complex issues to non-technical partners. Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment 3 years of experience in Product Management/Development Ability to influence without authority at all levels and demonstrated track record for getting results and transformation across multiple lines of business High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)

Preferred Qualifications

Experience in User Experience research and design, a familiarity with design thinking principles Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions Passion to learn about innovative technologies and new approaches to build exceptional customer experiences

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