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Operations Manager-Projects and Quality Assurance
1 month ago
Job Title: Operations Manager - Projects and Quality Assurance
Function / Department: Operations- Retail, Wholesale & Treasury
Job Purpose:
This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment updating in the system. This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.
Roles & Responsibilities:
Should have knowledge about Secured/Unsecured/Digital product and journey, Liability Operation Manage a team of comprising of Manager’s and vendor staff. Manage Retail Operations Unsecured loan verification as per the process. Do analysis of the product quality and report back to stakeholders and arrange for training sessions. Manage vendor SLA’s and dashboards. To ensure the team is trained regularly with all policy and process changes so that they highlight correct FTNR’s. Focus on FTNR root cause analysis, reduction, and ground team training. Should have thorough excel knowledge, other data analysis toll knowledge to support analysis is an added point Manage MIS’s reporting to various stakeholders. Ensuring to deliver the BAU as per the timelines with accurate results and minimal support from his/her supervisor Administer capacity utilization of the team and create culture of cross –training Responsible to identify process improvement area within his/her team and lead the implementationEducational Qualifications:
Graduation: Any Graduation
Post-graduation: Any Post-graduation
Experience: 5- 10 years of relevant experience.
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Mumbai, Maharashtra, India IDFC FIRST Bank Full timeJob Title: Operations Manager - Projects and Quality AssuranceFunction / Department: Operations- Retail, Wholesale & TreasuryJob Purpose:This position involves overseeing all collections activities related to Retail Assets products. The individual in this role is mainly responsible for Field collections and Collection payment updates in the system. They have...
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mumbai, India IDFC FIRST Bank Full timeJob Title: Operations Manager - Projects and Quality Assurance Function / Department: Operations- Retail, Wholesale & Treasury Job Purpose: This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment...
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mumbai, India IDFC FIRST Bank Full timeJob Title: Operations Manager - Projects and Quality Assurance Function / Department: Operations- Retail, Wholesale & Treasury Job Purpose: This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment...
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Mumbai, India IDFC FIRST Bank Full timeJob Title:Operations Manager - Projects and Quality AssuranceFunction / Department:Operations- Retail, Wholesale & TreasuryJob Purpose:This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment updating in the system....
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