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Quality Assurance
3 weeks ago
Its never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And were absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Deputy Manager Process Excellence . Reporting to the Associate Director , this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Process Excellence & Quality Assessments team in India Centre of Excellence (CoE) and its growth.
Key Responsibilities
Conduct quality reviews of deliverables and processes of various departments and identify areas of improvement. This would include review of financials, payroll, payments, billing, and other transaction processing functions
Report quality errors in the deliverables and deviations from SOPs/client engagement terms and recommend remedies
Document quality assurance activities and ensure that they are archived in the Quality Assurance (QA) records. Prepare case studies for complex reviews
Follow up on quality reviews done and report on compliance with the QA recommendations
Evaluate opportunities and provide suggestions for standardization of output across teams and locations and support cross functional, cross-country standardisation and improvements
Support quality implementation interventions in conjunction with the Operational Excellence leadership and the Operations teams
Conduct trainings for the Operations teams as required
Identify and train Quality resources within respective processes where applicable
Key Requirements
Attributes/Technical Skills
Strong accounting concepts and ability to review financials and identify accounting issues
Keen attention to detail
Excellent data collection and analysis skills
Must have multi-tasking abilities, integrity, and honesty
Proficient in the use of MS Office, including Word, Excel, PowerPoint & Outlook
Ability to manage change sensitively and in a collaborative manner
Good communication skills, organizational skills, willing to undertake new tasks
Self-driven and highly motivated individual, solution oriented and able to work independently
Relevant Experience
Essential:
Incumbent must have 4 to 6 years of experience of working in an accounting function as a reviewer of accounts/financial statements
Desirable:
Experience of working in Quality Assurance or Internal Audit functions will be preferred
Experience of working in a Shared Service Centre/KPO will be an added advantage
Education and Professional Qualification
Essential:
Chartered Accountant (CA) / CA Finalist
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