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Operations Manager-Projects and Quality Assurance

3 months ago

Mumbai, India IDFC FIRST Bank Full time
Job Title:

Operations Manager - Projects and Quality AssuranceFunction / Department:

Operations- Retail, Wholesale & TreasuryJob Purpose:This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment updating in the system. This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.Roles & Responsibilities:Should have knowledge about Secured/Unsecured/Digital product and journey, Liability OperationManage a team of comprising of Manager’s and vendor staff.Manage Retail Operations Unsecured loan verification as per the process.Do analysis of the product quality and report back to stakeholders and arrange for training sessions.Manage vendor SLA’s and dashboards.To ensure the team is trained regularly with all policy and process changes so that they highlight correct FTNR’s.Focus on FTNR root cause analysis, reduction, and ground team training.Should have thorough excel knowledge, other data analysis toll knowledge to support analysis is an added pointManage MIS’s reporting to various stakeholders.Ensuring to deliver the BAU as per the timelines with accurate results and minimal support from his/her supervisorAdminister capacity utilization of the team and create culture of cross –trainingResponsible to identify process improvement area within his/her team and lead the implementationEducational Qualifications:Graduation: Any GraduationPost-graduation: Any Post-graduationExperience:

5- 10 years of relevant experience.