Technical Delivery Specialist

2 months ago

Bengaluru, India BT Group Full time

What you’ll be doing


Planning & Alignment

• Partners with a range of internal and external stakeholders to align on planned initiatives, resolve issues and bottlenecks and achieve collective benefits.

Coordinates a diverse team to deliver technical initiatives which enable benefits for customers, aligned to the portfolio strategy. 
• Partners with, coaches and supports the Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.
• Facilitates all Scrum ceremonies (e.g. backlog grooming, planning meetings, daily stand-ups, retrospectives, demos/showcases).
• Optimises team allocation and resourcing by guiding the team on how to get the most of out of self-organization.

Team Engagement & Performance

• Identifies and implements ways to improve team, process and service performance and suggests and implements changes to how the team operates.
• Acts as a team-based servant leader in service to the team’s needs.
• Fosters team engagement by building a safe environment where problems can be raised without fear of retribution.
• Coaches the team on Agile principles, methods and practices, in alignment with Agile Coaches to understand maturity models and coaching strategies.
• Executes capability uplift and training, in alignment with Agile Coaches and the organization at large.
• Works with other Scrum Masters to improve the application of Agile practices and cross-collaboration on delivery execution.
• Champions Agile and contributes best practices to our internal community as well as external Agile communities.

Delivery & Measurement

• Leverages technical expertise to deliver initiatives, from definition to implementation, in order to achieve customer outcomes aligned to strategy. 
• Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams. 
• Helps the team to focus on delivery of high quality stories on a predictable, sustainable cadence.
• Focuses on outcomes and achieving benefits (e.g. high product quality, high customer satisfaction, reduced risks, improved project controls, faster ROI).
• Promotes continuous improvement by tracking and communicating Agile metrics to team, management and any impacted stakeholders (e.g. team velocity and sprint progress/burn down chart).
• Escalates risks, roadblocks and cross-team dependencies that are unresolvable by the team.

Skills required for the job

• Driving Engagement: Demonstrated experience fostering and empowering high performing teams.
• Agile Frameworks: Demonstrated understanding of the principles, components and features of Agile frameworks, with a continuous learning approach to new concepts and best practices.
• Coaching: Demonstrated experience of coaching, with a strong servant leadership philosophy.
• SDLC: Demonstrated understanding of the software development lifecycle and technical change delivery.
• Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation/ context.
• Conflict Resolution: Demonstrated experience in effective conflict resolution within and across teams.
• Problem Solving: Demonstrated experience solving complex problems across cross-functional contexts.
• Interpersonal Savvy: Demonstrated experience influencing teams without reliance on authority and obtaining stakeholder buy-in.
• Facilitation of multiple teams, scrum-of-scrum experience, experience on multiple projects/programmes across different contexts.
• Knowledge of scaled agile delivery frameworks.
• Scrum Master Certification preferred (PSM2 / ACSM).

Experience you would be expected to have

• Experience in the role of a Scrum Master/Program Management/Technical delivering cross-functional change using Agile (i.e. across business and technology) 
• MANDATORY – Demonstrated coaching experience, with a strong servant leadership philosophy.
• MANDATORY – Demonstrated experience fostering and empowering high performing teams.
• MANDATORY – Experience of working across a wide range of internal and external technology suppliers to align plans and deliver business outcomes.
• Domain-specific knowledge of applicable products.
• Domain-specific knowledge of applicable technologies

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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