Senior Fraud Officer GSC’s

4 weeks ago

Bengaluru, India HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of senior fraud officer.

Principal responsibilities

Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts. Conduct customer interactions in accordance with the Brand values to optimize the customer experience. Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity. Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks. Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department. Demonstrates a mastery of prevention processes and is considered a subject matter expert by peers and management. Assist management in providing support to the department such as training, question resolution, and escalated case handling. Requirements

Requirements

Graduate or equivalent. Required two years of work experience that includes customer contact (2 Yrs) & Fraud Mitigation (2 yrs). Should have experience have in transaction monitoring and financial investigations Excellent interpersonal skills with the ability to communicate with customers and external parties. Highly effective and demonstrated oral and written communication skills. Proven critical thinking, personal organizational and time management skills. Ability to promote and foster team building through demonstrated leadership. Knowledge of MS Office

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