Senior Executive

2 weeks ago


Bengaluru, India Navi Full time
About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

General Responsibilities :

- End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds.- Gather evidence, interview witnesses, with field visits wherever required. Liaison with stakeholders (internal & external) for investigation- Working towards Fraud recovery and necessary corrective action (initiating police case / legal action, etc.)- Understanding MO and creating RCA of each case, presenting quality reports to all relevant stakeholders and senior management- Calling customers to understand the application process, other issues, Checking KYC regularly for fraud triggers.- Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion.- Help to maintain internal MIS on Frauds, Repository of Investigation reports, complaints, etc- Proactive in identifying and following up on anomalies/areas of concern.- Maintaining agreed TAT and Quality management of RCU activity - working on improving Hit rate, report quality, Month end support, Billing

Specific Responsibility :

- Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)- Field investigation experience across BFSI, Digital lending, Payment Interface- Understanding of KYC manipulation frauds, KYC triggers and industry trends- Excellent communication skills- Ability to work independently as well as with team (Individual contributor)

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