Professional, Asst Facilities Management

4 weeks ago


Mumbai, India JLL Full time

Duties & Responsibilities

What this job involves –

To provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM reports pertaining to assigned Facilities. Be accessible for escalation of all FM related issues. Oversee the Helpdesk work process. Provide management advice to Helpdesk operators for escalated issues. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process. Provide management advice to Helpdesk operators for escalated issues Oversee the Front Office function. Ensure visitors are promptly attended by the Front Office Executives (FOE). Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Oversee the Housekeeping Services. Overall service delivery assessment of HK vendor. Coordination meetings with vendor for resolution of service issues Oversee Cafeteria Services. Ensure that the caterers are maintaining highest standards of hygiene in the services area. Ensure that the quality and quantity of the food supplies are meeting the requirements. When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them. Overall coordination with all service providing vendors. Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division. Assest manager on other areas as specified... To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices. Assist the Engineering Manager in managing M&E scope of the projects to ensure the quality and deliverables with in the stipulated time. Assist in providing comprehensive Facility, contract and procurement management for technical services to the client. Contribute to achieving financial and other targets established by the Account Management Team. Achieve Key Performance Indicators and Service Level Agreements targets. Technology Tools implementation and management


Operational Risk Management

Update and implement Emergency Response plan; drills etc as required After office hours Facilities assistance response Operational Audits and Compliance. Escalation of Incidents/Problems

Performance objectives

Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Set term goals for performance. Effective management of the team. Overall client satisfaction by achieving SLA targets. Timely resolution of helpdesk complaints. Effective team coordination of direct and vendor staff for efficient service delivery

Key skills

Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days. Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures. Well-groomed and presentable all the time. Good communication Skills.

Location:

On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


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