Senior Staff Problem Manager
1 month ago
About the Role:
This role is specific to the identification and removal of problems within our customer cloud. Senior Problem Managers play an integral part in ServiceNow’s success and we work closely with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation.
What you get to do in this role:
- Drive root cause investigations
- Ensure the prioritization, planning, and execution of problems achieves the best results for the company and our customers
- Develop and implement evidence-driven process improvement initiatives across the organization
- Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
- Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization
Qualifications
To be successful in this role you have:
- Extensive ITIL Expertise: 15+ years of hands-on experience and applied skills in ITIL frameworks, preferably ITIL v3, with expertise in Change, Incident, and Problem Management processes.
- ServiceNow Expertise: Strong working knowledge of the ServiceNow product, with the ability to leverage its capabilities to drive business solutions.
- ServiceNow Development Proficiency: Experience in developing and customizing the ServiceNow platform, delivering enterprise-grade solutions.
- Problem Management Expertise: In-depth knowledge of Problem Management processes, with proven ability to implement and demonstrate these in dynamic cloud service environments.
- Cloud Service Understanding: Strong understanding of and experience with Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) models.
- Effective Communication: Ability to communicate effectively in team settings and across organizational levels, including with peers, management, and customers.
- Exceptional Interpersonal and Verbal Communication Skills: Strong verbal communication skills and excellent interpersonal abilities for collaborative engagements and customer interactions.
- Professional Writing Skills: Proficient in creating formal, customer-facing Root Cause Analysis (RCA) documents with clarity and precision.
- Attention to Detail: Capable of tailoring communication to different audiences, ensuring the appropriate level of detail for each stakeholder.
- Adaptability and Multi-Tasking: Ability to work independently or collaboratively in a fast-paced environment, managing multiple priorities effectively.
- Technical Agility: Self-motivated with strong technical skills and a demonstrated ability to quickly learn and adapt to new technologies.
- Data Analysis Proficiency: Skilled in querying and analyzing data using tools such as SQL, Power BI, Excel, or Python Pandas to generate insights and reports.
JV20
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
HR Manager | HR Manager
1 week ago
hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...
-
Hr manager
4 days ago
Hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing and...
-
Hr manager
5 days ago
Hyderabad, India HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799HR Manager / Senior HR GeneralistIdeal Experience: 5–10 years in HR, preferably in a generalist or managerial role.Salary Range: ₹6 to 7.2 LPAJob Summary:The HR Manager/Senior HR Generalist is responsible for overseeing and managing various HR...
-
HR Manager
1 week ago
Hyderabad, India HR Manager Full time € 6,00,000 - € 7,20,000HR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing...
-
Senior HR Specialist
1 week ago
Hyderabad, Telangana, India HR Manager Full timeJob OverviewThe role of the HR Manager is pivotal in overseeing various human resources functions, ensuring seamless operations and fostering a productive work environment.Key ResponsibilitiesPayroll Management: Handle end-to-end payroll processes, tax compliance, and compensation structure.Employee Engagement: Organize engagement programs, resolve...
-
Consultant – Problem Manager
3 months ago
Hyderabad, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
IT Operations Manager
2 days ago
Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full timeJob Summary:We are seeking an experienced IT Operations Manager to join our team at Swift Strategic Staff Solutions INC. As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT department, including managing server and storage infrastructure, implementing virtualization and cloud technologies, and ensuring...
-
Staff Accountant
3 weeks ago
Hyderabad, India SENTIENT - An Ascend Company Full timeJob Title:US Staff AccountantLocation:HyderabadTerms:Full-TimeRequirements:On-siteAbout Us:Sentient Solutions is a rapidly growing accounting outsourcing firm with clients across the United States. Sentient’s highly experienced team of experts based in the US, India, and Mexico offer fully customized solutions to suit the specific business needs of CPA...
-
Staff Accountant
1 month ago
Hyderabad, India Sentient Solutions for Accounting Full timeJob Title:US Staff AccountantLocation:HyderabadTerms:Full-TimeRequirements:On-siteAbout Us:Sentient Solutions is a rapidly growing accounting outsourcing firm with clients across the United States. Sentient’s highly experienced team of experts based in the US, India, and Mexico offer fully customized solutions to suit the specific business needs of CPA...
-
Senior SharePoint Solutions Developer
6 days ago
Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full timeJob Title: Senior SharePoint Solutions DeveloperWe are seeking a seasoned SharePoint developer with 8+ years of experience to join our team at Swift Strategic Staff Solutions INC. The ideal candidate will have expertise in .NET Framework, C#, ASP.NET, and Visual Studio.About the Role:The successful candidate will design, develop, and implement SharePoint...
-
Senior Incident Manager
3 weeks ago
Hyderabad, India Swift Strategic Staff Solutions INC Full timeJob Description : Responsibilities :- Lead the coordination and communication until the resolution of major incidents impacting Azure-based services.- Take ownership of incidents, assemble cross-functional teams, and drive the incident management process to resolution.- Provide in-depth technical guidance to incident response teams, leveraging a deep...
-
SALT Senior Staff – Partnerships_Hyderabad
5 months ago
Hyderabad, India Crowe Full timeDescription : As a SALT Flow-Through Tax Senior Staff, you will have the opportunity to: Perform a detailed technical review of partnership state tax returns and work papers with attention to multistate tax issues such as allocation, apportionment, state modifications, nexus, unitary/ non-unitary filings, and flow-through/ Pass-through taxation. ...
-
Staff accountant
3 weeks ago
Hyderabad, India SENTIENT - An Ascend Company Full timeJob Title: US Staff Accountant Location: HyderabadTerms: Full-TimeRequirements: On-siteAbout Us:Sentient Solutions is a rapidly growing accounting outsourcing firm with clients across the United States. Sentient’s highly experienced team of experts based in the US, India, and Mexico offer fully customized solutions to suit the specific business...
-
Staff Accountant
1 month ago
Hyderabad, India Sentient Solutions for Accounting Full timeJob Title: US Staff AccountantLocation: HyderabadTerms: Full-TimeRequirements: On-siteAbout Us:Sentient Solutions is a rapidly growing accounting outsourcing firm with clients across the United States. Sentient’s highly experienced team of experts based in the US, India, and Mexico offer fully customized solutions to suit the specific business needs of...
-
Staff Accountant
1 month ago
hyderabad, India Sentient Solutions for Accounting Full timeJob Title: US Staff AccountantLocation: HyderabadTerms: Full-TimeRequirements: On-siteAbout Us:Sentient Solutions is a rapidly growing accounting outsourcing firm with clients across the United States. Sentient’s highly experienced team of experts based in the US, India, and Mexico offer fully customized solutions to suit the specific business needs of...
-
Chief of Staff
6 months ago
Hyderabad, Telangana, India Mobius Full timeWe are seeking a highly qualified Chief Of Staff with proven experience in a similar role or senior management position. If you have strong analytical skills, exceptional communication and interpersonal skills, and the ability to work independently while leading projects, we want to hear from you. - Hyderabad- 5+ years Experience**Key Responsibilities** -...
-
Senior Business Growth Specialist
1 month ago
Hyderabad, Telangana, India Grow Your Staff Full timeGrow Your Staff is seeking a highly skilled Senior Business Growth Specialist to join Fuse Capital, a leading debt advisory firm based in London, UK.This is a full-time opportunity in Hyderabad, India, or for someone willing to relocate. As a key member of the growing team at Fuse Capital, you will be responsible for driving business expansion and growth...
-
Staff Nurse
3 months ago
Hyderabad, Telangana, India DR. NIMMY SKIN CLINIC Full timeCollaborating: Staff nurses work with other professionals to provide high-quality care. - Teaching: Staff nurses teach patients and their families about their condition, medications, and self-care skills. - Communicating: Staff nurses communicate professionally with patients, colleagues, and relatives. - Identifying problems: Staff nurses identify potential...
-
Senior/Staff Engineer, Data Scientist
7 months ago
Hyderabad, India Micron Full timeOur vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR52584 Senior/Staff Engineer, Data ScientistWe are...
-
Chief of staff intern
2 weeks ago
Hyderabad, India NNIIT Full timeCOS Internship role :CTC : 25k for initial 4 months then a PPO based on performancePosition Overview :We are seeking a highly motivated and detail-oriented individual to join our team as a Chief of Staff Intern. This role provides an excellent opportunity to gain exposure to strategic decision-making, cross-functional collaboration, and organizational...