Field IT Manager II

Found in: Talent IN C2 - 3 weeks ago

Bengaluru, India Microsoft Full time

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The mission of Microsoft Digital is to power, protect, and transform the employee experience at Microsoft, as the voice of our digital transition in the market. 

As part of Microsoft’s Data Platform & Growth (DPG) organization the Experiences & Devices (E+D) division, we are responsible for reimagining and transforming end-user productivity across the breadth and depth of Microsoft’s global workforce. This includes defining, creating/building, and delivering the vision for the Microsoft employee experience, human resources, corporate/legal affairs and real estate products, and running Microsoft’s internal network and infrastructure plus campus modernization and hybrid solutions. Our work is focused on empowering Microsoft employees with the tools and services that define the future of work while showcasing an employee experience blueprint that inspires customers and partners to help them navigate their digital transformation. Our team is on the frontline, leveraging cutting edge technologies that allow us to innovate and experiment which creates unmatched career opportunities.

Job Description

Within Microsoft Digital (MSD) Organization, Global Support & Venture Integration delivers worldwide modern support experiences that consist of End User Support Services, Global Helpdesk, Audio Visuals (AV) Link, AV Life Cycle Refresh, Application Helpdesk Support, Executive Support, Site Support, Venture & Integration Support and Site Infrastructure Deployment services. Global Support & Venture Integration provides these services to over 200k internal users across 90+ countries, via multi-year Supplier/Vendor Contracts enabling this Employee Experience.

The Field IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

The Field IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including: 

Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, MCAPS and R&D Centers around the world  Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations  Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement  Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience 

This position will be reporting to the Director FIELD IT MANAGEMENT, based in India and responsible for managing multiple Microsoft sites consisting of Engineering groups, Global Delivery, CE&S, Research and MCAPS. 

Qualifications

​​Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, user support, or IT management related experience ​Fluent in English language ​BS/BA in Computer Science or related discipline (preferred) ​A total of 8+ years’ experience with at least 2+ years of those in vendor/procurement/services ​Strong written and oral communication skills, including public speaking abilities for both technical and business audiences. Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions. ​Willingness to travel regionally and internationally. ​Work across different time zones ​Ability to deal with ambiguity and respond to unplanned demand. ​High emphasis and focus on Customer Satisfaction ​ITIL/Six Sigma training/certification/PMP/Agile Certifications (desirable) ​Proven ability to work under minimum/remote supervision.

​​

Location: We are hiring in the following locations: Bangalore, India.

Responsibilities

Help Power the Digital Transformation

​Defining IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements. ​Fiscal responsibility and budget oversight to help drive accuracy ​Providing quality and regular communication to end user clients and/or partners ​Jointly review with the other MS Digital EES teams, end user sentiment feedback and develop an action plan to address any improvement areas ​Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity ​Partnering with workplace services team to expand and transform sites into most connected, accessible, and sustainable Intelligent Workplace.

​ Advocate for our Customers

​Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program ​Evangelizing & driving awareness to increase customer engagements ​Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams

​ Contribute to Modernizing MS Digital Employee Experience

​

Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues ​Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications ​Driving excellence in delivery and support in addressing issues, communicating, and evolving services ​Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future ​We seek someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).

​ADDITIONAL CONTEXT:

​Reporting to the Director Field IT Management IT, the role will be based in the India Hyderabad Microsoft Campus and will provide support to MS Hyderabad sites which includes a portfolio of India Engineering groups (E+D, C+AI) in IDC (India Development Center), CE&S (Customer Experience and Success) and IGD (India Global Delivery).

​

​The core areas of focus are: 

​ Optimize IT

​Working with the Hyderabad and overall, India team to define IT improvements within the sites and deliver these improvements in line with regional commitments and business requirements. Operational Excellence is a key requirement for our delivery of our IT Infrastructure Services ​Drive IT Discretionary budget planning process for assigned sites in collaboration with the respective groups in IT and local Finance teams across the Asia’s region/globe ​Support other IT Managers in managing outages that are not solved using normal escalation processes as well for regional wide outages. ​Ensure quality communication to clients on the sites. ​Manage demand and effective prioritization to optimize the use of the IT Management workforce via resource and capacity management. ​Work with the team to identify productivity challenges onsite and develop and execute readiness plans to meet required targets and increase user productivity. ​Promote evolution of IT services to internal and external stakeholders ​Communication with Service Management to evolve services and address issues. ​Partner with the members of the Service Management functions, Facility, Finance, Security to drive excellence in delivery and communications.

​

Strengthen Business Partnership

​Jointly review with the other IT Managers on Customer Satisfaction scores by country and develop an action plan to address issue areas based on identified IT Management components.

​

Lead with Innovation Thinking

​Support all Corporate Beta testing during product development cycle activities through local communication, readiness activities and feedback to Corporate Engineering groups. ​Ensure to analyze the requirements of the area/countries and sites on driving innovation closely collaborating with Corporate Engineering groups. ​Develop in collaboration with your peers, innovative ways to adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.

​

​ Support Market Advocacy

​Support commercial engagements by providing competitive advantage through the IT Showcase program. ​Promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers. ​Evangelize and grow the impact of IT Showcase​ Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Clinical Data Programmer Ii

    5 days ago

    Bengaluru, India Novotech Asia Full time

    **Brief Position Description** The core responsibility for this position is as a member of the Data Management department at Novotech. The Clinical Data Programmer-II (CDP-II) will be responsible for programming activities on clinical trial projects and to ensure compliance with Good Clinical Data Management Practices (GCDMP). **Minimum Qualifications &...

  • Project Manager

    Found in: Talent IN 2A C2 - 3 weeks ago

    Bengaluru, India IT Resource Hunter Full time

    Requirements and skills : Ensure that all projects are delivered on-time, within scope and within budget.Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.Ensure resource availability and allocation.Develop a detailed project plan to track progress.Use appropriate verification techniques to...

  • Manager- II

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru Urban, India ICICI Prudential Life Insurance Full time

    Job Details Manager- II - Credit Life West SC 1 - 3 Yrs Bangalore Urban, Chennai, Hyderabad, Kolkatta, Mumbai, New Delhi, Pune Manager-II Job description Maintaining key accounts of large NBFC corporates to drive sales with an objective to increase market share and profitability ·Assisting smooth onboarding of new partners Expanding...

  • Field Executive

    2 days ago

    Bengaluru, India Sparsa digital Private Limited Full time

    I. Provide service and customer support during field visits or dispatches II. Manage all on site installation, repair, maintenance and test tasks III. Diagnose errors or technical problems and determine proper solutions IV. Produce timely and detailed service reports V. Document processes VI. Operate vehicle in a safely manner and use field automation...

  • Field Support Warrior

    2 weeks ago

    Bengaluru, India Sparsa digital Private Limited Full time

    I. Provide service and customer support during field visits or dispatches II. Manage all on site installation, repair, maintenance and test tasks III. Diagnose errors or technical problems and determine proper solutions IV. Produce timely and detailed service reports V. Document processes VI. Operate vehicle in a safely manner and use field automation...

  • Marketing Operations Manager II

    Found in: Talent IN C2 - 2 weeks ago

    Bengaluru, India ZoomInfo Full time

    Marketing Operations Manager II :Work Location : Bangalore/ChennaiExperience : 2-5 YearsGeneral Function/Role Purpose:The Marketing Operations Manager II will support the daily operations within our marketing team, specifically the technical aspects of the email campaign. Primary Duties:  Help manage day to day technical aspects of email campaign execution...

  • Marketing Operations Manager II

    Found in: Talent IN C2 - 4 days ago

    Bengaluru, India ZoomInfo Full time

    Marketing Operations Manager II :Work Location : BangaloreExperience : 2-5 YearsGeneral Function/Role Purpose:The Marketing Operations Manager II will support the daily operations within our marketing team, specifically the technical aspects of the email campaign. Primary Duties:  Help manage day to day technical aspects of email campaign execution out of...

  • Senior Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bengaluru, India Flipkart Full time

    About the RoleSr. Manager II – Networking will be part of the IT Infrastructure team that provides design, deployment & Operational support for Network, services and requirements across the Flipkart Corporate, Supply Chain and Customer Support centers. The role The role includes leading and managing Network and Network security operations team and focusing...

  • Senior Manager

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India Flipkart Full time

    About the Role Sr. Manager II – Networking will be part of the IT Infrastructure team that provides design, deployment & Operational support for Network, services and requirements across the Flipkart Corporate, Supply Chain and Customer Support centers. The role The role includes leading and managing Network and Network security operations team and...

  • Business Analyst II

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bengaluru, India Novo Nordisk AS Full time

    We are looking for a Business Analyst II in HR IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you have the ability to distil complex information into clear, concise content? Ability to collaborate and communicate with external parties & identify...

  • Business Analyst II

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India Novo Nordisk AS Full time

    We are looking for a Business Analyst II in HR IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you have the ability to distil complex information into clear, concise content? Ability to collaborate and communicate with external parties & identify...

  • Advanced System Manager II

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India Novo Nordisk Full time

    The position As an Advanced System Manager II at Novo Nordisk, you will have the opportunity to: Manage the maintenance and development of IT systems and/or services as subject matter expert (SME) with setting up directions and deliver results in your own role. Maintain documents such as user requirement specifications (URS), functional design...

  • Technical Product Manager II

    Found in: Talent IN C2 - 2 weeks ago

    Bengaluru, India Flipkart Full time

    Technical Product Manager II Flipkart is India’s largest marketplace in terms of market share and one of the best recognised online brands in India. It is known for its superior customer experience, best prices and geographical coverage. Flipkart believes in using technology to solve business problems. This has led to a lot of emphasis on building...

  • Engineer II, Software

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bengaluru, India Omnicell, Inc Full time

    Responsibilities:Engineer II, SoftwareOmnicell is looking for an experienced Software Engineer for our Engineering organization. The ideal candidate has extensive experience managing a wide range of Engineering IT resources, has a working knowledge of modern Cloud architectures and a focus on DevOps best practices.Responsibilities§Work as part of a team...

  • Sde Ii

    4 days ago

    Bengaluru, Karnataka, India CSG Full time

    Position Details: We're looking for a Software Development Engineer II to join a collaborative and agile software development team. We design, architect, build, configure, automate and deploy systems to support of our core business. We are constantly learning, growing and continually advancing our Infrastructure as Code strategy. Key Areas of...

  • Software Engineer II

    Found in: Talent IN C2 - 3 weeks ago

    Bengaluru, India Philips Full time

    Job TitleSoftware Engineer IIJob DescriptionJob title:Software Engineer IIYour role:- Understand software requirement & its translations to Design- Quick in understanding technical/functional area of key modules- Develop quick working prototypes as and when necessary- Identify and resolve technical risks- Manages technical communication with leads and...

  • Business Analyst II

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bengaluru, India Novo Nordisk Full time

    We are looking for a Business Analyst II in HR IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you have the ability to distil complex information into clear, concise content? Ability to collaborate and communicate with external parties & identify...

  • Desktop Support Specialist II

    Found in: Talent IN 2A C2 - 2 weeks ago

    Bengaluru, India Tranzeal Incorporated Full time

    Hi Everyone,One of our Direct client is Hiring Desktop Support Specialist II in Bangalore, KA. If anyone is interested, please share your resume.Job Title: Desktop Support Specialist IIDuration: 1 Year ContractLocation: Bangalore, KA - OnsiteMANAGER NOTES:Provide level 1 support for Laptop Hardware deployment, Laptop replacements, updating and upgrading of...

  • Kitchen: South Indian Commi Ii

    6 days ago

    Bengaluru, Karnataka, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Kichen: South Indian Commi II Job location: - Bangalore, Karnataka. **Salary**: - 12,000-26,000 per month **Experience**: - Total experience: -3 years of experience in Hotel Industry. - Minimum experience: -1-2 years of experience as a Commi II in South Indian cuisine. Education: - Diploma or certification in...

  • Mobility System Engineer II

    Found in: Talent IN 2A C2 - 3 weeks ago

    Bengaluru, India INSIGHT GLOBAL SOLUTIONS Full time

    Position: Mobility System Engineer II. Location : India - Chennai & Bangalore Preferred - 100% Remote. Shift : 8am-5pmEST (5:30pmIST-2:30amIST). Salary : 15 LPA + 8% annual bonus. Notice Period : 30 day or less (Immediate Joiners Preferred). Must Haves :- 3-5 years of experience supporting and troubleshooting Mobile Device Management.- Experience with...