Vice President, Client Service Support
6 months ago
Vice President, Client Service Support - IM Manager I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly % of the world’s investible assets. Every day around the globe, our ,+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what LifeAtBNY is all about.
Liquidity and Margin Services Overview:
BNY Mellon Markets help clients solve their trading, financing, liquidity and collateral needs. We offer innovative solutions and services, market insight, industry expertise and scalable technology to help clients manage their risk, capital, financing, and liquidity needs. Markets teams are located across three continents, delivering services such as foreign exchange execution and services, securities finance, equity and fixed income execution and liquidity and margin services.
We’re seeking a future team member for the role of Vice President, Client Service Support - IM Manager t to join our Liquidity & Margin Services offshore team. This role is located in Pune, Maharashtra - HYBRID.
In this role, you’ll make an impact in the following ways:
Individual is responsible for performing operational, analytical, and administrative functions to support the Liquidity and Margin Services team. This includes Representing Business for KYC Activity, Drive Rules-Based KYC Decision Making, Govern KYC Services, Streamline & Simplify Business Engagement. Organized coordination and effective communication with technical and business staff are required.
Functions include but not limited to:
New client onboarding -
Perform initial client reach out to introduce KYC COE to facilitate documentation gathering from client. Govern COE SLAs and drive KYC to timely completion. Act as escalation point for COE when client is not responsive. Ensure Liquidity and Margin Services products are captured when other business sponsor KYC for Liquidity and Margin Services new clients. Facilitate decision making within the business. Sign off on client files.Periodic reviews -
Validate Markets KYC assessment on Liquidity and Margin Services client ownership. Confirm CRO ownership and in case of ownership transfers work with other business to discuss the ownership. Act as escalation point for KYC COE when Liquidity and Margin Services client is not responsive. Act as delegate for CRO and Account Owner for Liquidity and Margin Services accounts and attest/sign-off on recordsOffboarding -
Facilitate decision making within the business. Coordinate termination business approval and client notification Ensure Client Services / Operations perform the necessary steps to offboard clients.Ad hoc -
Keep Liquidity and Margin Services onboarding / offboarding procedures up to date. Participate in KYC / AML trainings. Help Markets KYC team with maintaining accuracy of Division Heads and CRO names. Assist in KYC / AML related Audits and Compliance reviews. Ensure Liquidity and Margin Services incremental new business is properly mapped in eKYC.To be successful in this role, we’re seeking the following:
Educational qualification –
Bachelor’s degree or Post Graduate in Finance or equivalent combination of education and experience required.Work experience – to years. Experience in KYC, AML, Client Onboarding and Offboarding, Client Service preferred.
Shift timing- Flexible
Skills-
Project management Strong organizational skills Ability to multi-task Business analysis to review and synthesize data. Reporting and data quality management experience Problem solving capabilities. Strong documentation, communication skills both verbal and non-verbal Ability to self-manage workload and goals independently in a fast-paced and deadline-driven organization. Strong MS Office Skills Knowledge of risk management desirable, but not mandatory Financial markets knowledge preferred.At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, World’s Most Admired Companies, Fortune Human Rights Campaign Foundation, Corporate Equality Index, % score, - · Best Places to Work for Disability Inclusion, Disability: IN – % score, - “Most Just Companies”, Just Capital and CNBC, Dow Jones Sustainability Indices, Top performing company for Sustainability, Bloomberg’s Gender Equality Index (GEI),Our Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans
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