Chat Support Executive
4 weeks ago
Juniorposition with 1 to 3 years of experience in Andheri MaharashtraIndia. FullTime employment at Smart Levo Innovation with 1150employees excelling in Real Time Data Solutions Talent Acquisitionand End to End StaffingSolution.
QualificationsandSkills
- Experiencein Live Chat support
- Excellent communicationskills
- Familiarity with USProcess
- Ability to work nightshifts
- Strong client handlingskills
RolesandResponsibilities
- Providelive chat support to clients
- Handle US processqueries
- Communicate effectively with clientsthrough written and verbal communication
- Worknight shifts as required
- Manage clientinteractionsefficiently
ChatSupport ExecutiveAndheri EastMumbaiExp 12 yrs2.404.00 LPARotational shift (Any 2 days off)
JobDescriptionUnderstanding live chat andexperience with live chat platforms; Effectively engaging with chatvisitors often several at a time andunderpressure during peak periods; Learningnew knowledge banks and understanding the nature of newclientsand their products or services;Learning and following established key operator questions andscripts; Writing leads within a set timeframe and includingappropriate and correct pieces of information; Sending leads to thecorrect client email address and with thecorrecttranscript.
livechat support,client handling,us process familiarity,verbalcommunication,night shift work,live chat management,writtencommunication,communication skills,datasolutions,communication
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