Principal Engineer

7 months ago

Gurugram, India R1 RCM Full time
Responsibilities:

Seeking an individual with ServiceNow Development, Integration, Maintenance and Operations skills as well as experience with HAM, SAM, ITSM and Integration Hub. A thorough understanding of the CSDM will be critical for this position. The selected candidate will bring ServiceNow System Sr. Development and Systems Architect skills, including experience with integrations and software lifecycle management.

  • Advance the SN platform through Integration Hub and automation
  • Design/Architect solutions across the SN platform
  • Consult with the development team, business process owners, customers, users and constituents to develop and analyze customer requirements
  • Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
  • Design and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirements
  • Design and implement integration via REST and SOAP API, as well as JDBC and PowerShell scripting
  • Collaborate with internal and external teams to design, build, implement and maintain HAM, SAM and ITSM
  • Collaborate with internal and external teams to design, build, implement and maintain multiple Service Portals
  • Serve as administrator and developer for the whole ServiceNow platform
  • Performing day-to-day support and maintenance of ServiceNow across Production and Non-Production environments
  • Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
  • Advise on and maintain the use of ITIL and ServiceNow best practices
  • Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, other applications, monitoring tools, LDAP, etc.
  • Coordinate and perform application upgrades in partnership with vendors and internal colleagues
  • Perform application testing
  • Create and maintain system design and operations documentation
  • Develop and maintain procedural documents relating to the management of the platform
  • Provide advanced application support to internal team members
  • Provide training and knowledge transfer to other employees as necessary
  • Assist in IT process implementation and support as necessary
  • Participate in occasional after-hours releases for major implementations
  • Provide "on call” support on a periodic basis as required
  • Identify opportunities and implement service improvements across all functional areas within ServiceNow.

Required Qualifications:

  • A Bachelor’s degree in Computer Science or equivalent
  • 8+ years of proven experience in designing and implementing solutions on the ServiceNow platform
  • 7+ years of experience with writing and reading scripts in ServiceNow using Javascript: both server and client-side Rules including AJAX, Angular JS, HTML, CSS
  • 7+ years of experience with HAM, SAM and ITSM processes, maintenance, and development
  • 7+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST
  • 7+ years experience Developing in the Service Portal
  • 4+ years experience Developing in Integration Hub and Flow Designer
  • Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
  • SaaS Experience / Cloud Development Experience
  • Strong analytical, estimating and problem-solving skills
  • Excellent communication, interpersonal and collaboration skills
  • Ability to be flexible, adaptable and learn new concepts quickly
  • Analytical and problem-solving skills are needed for systems guidance
  • Ability to manage multiple and often conflicting tasks; effectively prioritize

Desired Qualifications:

  • Experience Administering/Developing within HAM/SAM
  • Experience Administering/Developing within SPM
  • Experience Administering/Developing in the Employe Service Center
  • ServiceNow Certifications (Integration Hub, HAM, SAM, ITSM, CSDM)
  • Other ServiceNow Certifications
  • ITIL Certification

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

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