Team Leader Relationship Manager

1 month ago


Mumbai, India Standard Chartered Bank Full time

Role Responsibilities

Strategy

Implement all segment/ product initiatives in the Hub/ Region Jointly own the delivery of segment / product) targets with the Regional Managers

Business

Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products [Current /Savings /Term deposits], wealth management products and asset related products(secured, unsecured) Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Processes

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Achieve “best in class” productivity in order to maximize the efficacy of the sales process. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

People & Talent

Ensure branch staff work as a cohesive motivated and top performing sales and service team Achieve high employee satisfaction and retention of good performers Identify and address training needs of staff on an on-going basis.

Risk Management

Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times

Governance

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Key stakeholders

External :

NR Regional Manager NR Priority Hub Head NR Head

Internal :

Dealing Team 

Our Ideal Candidate

Education: Post Graduation Certifications:

Role Specific Technical Competencies

Client Relationship Management Team Management Internal Stakeholder Management Complaint and Service Management Client Relationship Management

  • Mumbai, Maharashtra, India Standard Chartered Bank Full time

    Role Responsibilities Strategy Implement all segment/ product initiatives in the Hub/ Region Jointly own the delivery of segment / product) targets with the Regional Managers Business Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products (Current /Savings /Term...

  • Team Leader

    4 weeks ago


    Mumbai, India Mayfair Housing Full time

    Team Leader (Presales) Self Sourcing of Clients through Database, SMS Responses, Web Responses, Enquiries. Allot targets to the team and make strategy to achieve those targets. Follow up with potential Leads of tele callers on daily basis. Handling all enquiries from ATL and BTL campaigns. Co-ordinate with presales and process the tagging on developer...

  • Team Leader

    4 weeks ago


    Mumbai, India Arting Digital Private Limited Full time

    Job DescriptionPosition- Relationship manager CTC-6lpaExperience-4-7yrs Location-Mumbai,Chennai, Bangalore, Hyderabad,Pune,Ahmebadad Working mode -remotePrimary skills- relationship manager, wealth rm, burgundy rm, Preferred rm (team leading up to 4-5members minimum) Qualification -Graduation with sales /marketingRoles and ResponsibilitiesSales and...

  • Team Leader

    3 weeks ago


    Mumbai, India Arting Digital Private Limited Full time

    Job DescriptionPosition- Relationship manager CTC-6lpaExperience-4-7yrs Location-Mumbai,Chennai, Bangalore, Hyderabad,Pune,Ahmebadad Working mode -remotePrimary skills- relationship manager, wealth rm, burgundy rm, Preferred rm (team leading up to 4-5members minimum) Qualification -Graduation with sales /marketingRoles and ResponsibilitiesSales and...

  • Team Leader

    4 weeks ago


    Mumbai, India Arting Digital Private Limited Full time

    Position- Relationship manager CTC-6lpaExperience-4-7yrs Location-Mumbai,Chennai, Bangalore, Hyderabad,Pune,Ahmebadad Working mode -remotePrimary skills- relationship manager, wealth rm, burgundy rm, Preferred rm (team leading up to 4-5members minimum) Qualification -Graduation with sales /marketingRoles and ResponsibilitiesSales and Business...

  • Team Leader

    3 weeks ago


    Mumbai, India Arting Digital Private Limited Full time

    Position- Relationship manager CTC-6lpaExperience-4-7yrs Location-Mumbai,Chennai, Bangalore, Hyderabad,Pune,Ahmebadad Working mode -remotePrimary skills- relationship manager, wealth rm, burgundy rm, Preferred rm (team leading up to 4-5members minimum) Qualification -Graduation with sales /marketingRoles and ResponsibilitiesSales and Business...


  • mumbai, India Standard Chartered Bank Full time

    Role Responsibilities Strategy Implement all segment/ product initiatives in the Hub/ Region Jointly own the delivery of segment / product) targets with the Regional Managers Business Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products (Current...

  • Team Leader

    4 weeks ago


    Mumbai, India Morningstar Full time

    Role: Team Leader Team: MID-Portfolio Shift: US Job description – The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead works closely with Global Process Owners, MID Data Leaders and Global Data...

  • Team Leader

    3 weeks ago


    Mumbai, India Morningstar Full time

    Role: Team Leader Team: MID-Portfolio Shift: US Job description – The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead works closely with Global Process Owners, MID Data Leaders and Global Data...

  • Team Leader

    3 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSTeam Leader IB :Must have minimum 6-8 months experience as Team Leader in IB processShift timings: Male: 1pm to 10pm or 2 pm to 11pm l Female: 7am to 7 pm( any 9 hrs shift) Minimum HSC pass Should have basic excel knowledge Must be aware of Attrition l Shrinkage & team handling skillsFUNCTIONAL AREATeam Leader, Team Handling, Inbound Team Leader,...

  • Team Leader

    1 month ago


    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSTeam Leader IB :Must have minimum 6-8 months experience as Team Leader in IB processShift timings: Male: 1pm to 10pm or 2 pm to 11pm l Female: 7am to 7 pm( any 9 hrs shift) Minimum HSC pass Should have basic excel knowledge Must be aware of Attrition l Shrinkage & team handling skillsFUNCTIONAL AREATeam Leader, Team Handling, Inbound Team Leader,...

  • Sales Team Leader

    1 month ago


    navi mumbai, India Neubrain Solutions Private Limited Full time

    Manage the overall running of the sales team Develop and implement strategic sales plans that expand a companys customer base andsolidify its presence Achieving growth and hitting sales targets by successfully managing the team and byassessing the teams strengths and weaknesses Establishing productive and professional relationships with key personnel in...


  • Mumbai, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS 1 Ensures the delivery of brand promise and provides exceptional guest service at all times.2 Provides excellent service to internal customers in other departments as appropriate.3 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved...

  • Team Leader

    5 days ago


    Mumbai, Maharashtra, India SI PLACEMENTS INTERNATIONALS Full time

    Position: Team LeaderLocation: Mumbai, IndiaSalary: 30,000 plus benefitsContact: Email: | Phone/WhatsApp: About Us:We are a reputable company based in Mumbai, dedicated to fostering a collaborative and dynamic work environment. As we continue to grow, we are seeking a talented Team Leader to join our team and lead by example.Role Overview:As a Team Leader,...

  • Team Leader

    1 month ago


    Mumbai, India noon Full time

    Job title: Team Leader - Admin Location: India Reporting to: Assistant Manager About noon noon, the region‘s leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery,...

  • Team Leader

    5 days ago


    Mumbai, Maharashtra, India Apollo Finvest Full time

    Team Leader - Credit & Operations We are looking for an individual with 2+ years of experience to manage Apollo's Fintech Partners. The ideal candidate should have a keen interest in the digital lending ecosystem The role is based in Mumbai and the candidate is expected to work from the office.Key Responsibilities: To operate as the primary point of contact...

  • Team Leader

    6 days ago


    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    3 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    3 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    6 days ago


    Mumbai, Maharashtra, India noon Full time

    Job title: Team Leader - AdminLocation: IndiaReporting to: Assistant ManagerAbout noonnoon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce,...