![Standard Chartered Bank](https://media.trabajo.org/img/noimg.jpg)
Team Leader Relationship Manager
1 week ago
Role Responsibilities
Strategy
Implement all segment/ product initiatives in the Hub/ Region Jointly own the delivery of segment / product) targets with the Regional ManagersBusiness
Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products (Current /Savings /Term deposits), wealth management products and asset related products(secured, unsecured) Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.Processes
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Achieve "best in class" productivity in order to maximize the efficacy of the sales process. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.People & Talent
Ensure branch staff work as a cohesive motivated and top performing sales and service team Achieve high employee satisfaction and retention of good performers Identify and address training needs of staff on an on-going basis.Risk Management
Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the timesGovernance
Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaintsKey stakeholders
External :
NR Regional Manager NR Priority Hub Head NR HeadInternal :
Dealing TeamOur Ideal Candidate
Education: Post Graduation Certifications:Role Specific Technical Competencies
Client Relationship Management Team Management Internal Stakeholder Management Complaint and Service Management Client Relationship Management-
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