Team Leader Relationship Manager

1 week ago


Mumbai, Maharashtra, India Standard Chartered Bank Full time

Role Responsibilities

Strategy

Implement all segment/ product initiatives in the Hub/ Region Jointly own the delivery of segment / product) targets with the Regional Managers

Business

Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products (Current /Savings /Term deposits), wealth management products and asset related products(secured, unsecured) Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Processes

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Achieve "best in class" productivity in order to maximize the efficacy of the sales process. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.

People & Talent

Ensure branch staff work as a cohesive motivated and top performing sales and service team Achieve high employee satisfaction and retention of good performers Identify and address training needs of staff on an on-going basis.

Risk Management

Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times

Governance

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Key stakeholders

External :

NR Regional Manager NR Priority Hub Head NR Head

Internal :

Dealing Team

Our Ideal Candidate

Education: Post Graduation Certifications:

Role Specific Technical Competencies

Client Relationship Management Team Management Internal Stakeholder Management Complaint and Service Management Client Relationship Management
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