Duty Manager
1 month ago
Company Description
Job Description
Main Duties:
Administration
Liaise with different departments for smooth and coordinated work. Should ensure that the team members are adhering to the Human Resource policies.Customer Service
Personally welcome and escort all hotel guests. Authorize courtesies for all VIP’s Maintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements.Financial
Responsible for maintaining high level of room sales, by up-selling. Adhere to Accor guidelines for all the financial related procedures Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis.Operational
Adhere to the Standard Operating policies & Procedures. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date: “C” forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all VIP room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Office Assistants. Log security incidents and accidents in accordance with hotel requirement Communicates with FOM all information likely to be interest to themPersonnel
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness. Ability to accept responsibility. Self confidence, motivation, drive and tenacity. Ability to enhance organizational performance. Ability to clearly delegate tasks and responsibilities. Ability to think strategically, inductively, and creatively. The propensity to recognize and acknowledge other people’s ideas.Other Duties
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Helping other department in case of emergency.Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
Demonstrated ability to lead a high performing team Exceptional customer service skills and/or experience Enthusiastic and driven individual who strives to exceed targets Excellent verbal and written communication skills Strong attention to detail with a good work ethic Current unrestricted Provisional or Full Driver’s Licence Full working rights in Australia
-
Duty Manager
2 weeks ago
Mumbai, Maharashtra, India AccorHotel Full timeCompany DescriptionFairmont Hotels & Resorts is known for blending intimacy with luxury - boasting a collection of over 90 exceptional hotels where special moments, joy, and personal achievements are cherished long after each visit. Since 1907, Fairmont has crafted extraordinary and memorable hotels, each brimming with character and deeply rooted in the...
-
Duty Manager
1 month ago
Mumbai, India FAIRMONT Full timeJob DescriptionJob PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is...
-
Duty Manager
4 weeks ago
Mumbai, India FAIRMONT Full timeJob DescriptionJob PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is...
-
Duty Manager
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeCompany Description Job Description Main Duties: Administration Liaise with different departments for smooth and coordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Personally welcome and escort all hotel guests. Authorize courtesies for all VIP's Maintaining guest profile and...
-
Duty Manager
1 month ago
Mumbai, India Accor Full timeCompany Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...
-
Duty Manager
4 weeks ago
Mumbai, India Accor Full timeCompany Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...
-
Duty Manager
1 month ago
Mumbai, India AccorHotel Full timeJob DescriptionMain Duties:AdministrationLiaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the Human Resource policies. Customer ServicePersonally welcome and escort all hotel guests.Authorize courtesies for all VIP’sMaintaining guest profile and updating the same on regular basisEnsure...
-
Duty Manager
4 weeks ago
Mumbai, India Marriott International Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Duty Manager
4 weeks ago
mumbai, India Marriott International Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Duty Manager
2 weeks ago
Mumbai, Maharashtra, India FAIRMONT Full timeJob PurposeThis role oversees the smooth and effective daily running of the Front Desk, ensuring all hotel guests and visitors receive top-notch service.Primary ResponsibilitiesConduct daily briefings to ensure team members are well-informedManage and supervise staff tasks for quality service and meeting department standardsReview work flow and standards,...
-
Duty Manager
2 weeks ago
Mumbai, Maharashtra, India JLL Full timePosition: Duty Manager/Shift Engineer/ Site Engineer, Mumbai Business: Property and Asset Management, Mumbai What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager...
-
Duty Manager
4 weeks ago
Mumbai, Maharashtra, India Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...
-
Duty Manager
1 month ago
Mumbai, Maharashtra, India Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...
-
Duty Officer
1 week ago
Juhu, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full timeDuty officer(cinema) Exp: - 3-4yr Qualification: - Graduation in Hotel management sector **Salary**: 21-26k(per month+ service charge) The Duty Officer will be responsible for overseeing and coordinating daily operations at the cinema, ensuring smooth functioning of all services managing staff schedules and providing excellent customer service. Take...
-
Duty Officer
4 weeks ago
Juhu, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full timeDuty officer (cinema) The Duty Officer will be responsible for **overseeing and coordinating daily operations at the cinema, ensuring smooth functioning of all services, managing staff schedules, and providing excellent customer service**. Pay: ₹20,280.14 - ₹24,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident...
-
Duty Officer
13 hours ago
Juhu, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full timeDuty officer (cinema) The Duty Officer will be responsible for **overseeing and coordinating daily operations at the cinema, ensuring smooth functioning of all services, managing staff schedules, and providing excellent customer service**. Pay: ₹20,280.14 - ₹24,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident...
-
Duty Officer
7 days ago
Bandra, Mumbai, Maharashtra, India MoSahay Associate Full time**Position Title**: Duty Officer **Department**: Front Office **Reports To**: Front Office Manager / Hotel Manager #### **Position Summary**: The Duty Officer ensures smooth operation of the hotel during their shift, handles guest inquiries and complaints, coordinates with different departments, and ensures the highest levels of guest satisfaction and...
-
Duty Officer
7 days ago
Mumbai, Maharashtra, India MoSahay Pv Full timeDuty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Pay: ₹20,280.00 - ₹30,000.00 per...
-
Duty Officer
2 weeks ago
Mumbai, India MoSahay Associate Full timeEnsure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes: - Cinema is clean - All Point of Sale/ Equipment’s are active - Conducting Pre-opening Audi - check. - Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence - Brief his/her team member...
-
Duty Engineer
2 weeks ago
Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
