Duty Manager

2 weeks ago


Mumbai, Maharashtra, India FAIRMONT Full time
Job Purpose

This role oversees the smooth and effective daily running of the Front Desk, ensuring all hotel guests and visitors receive top-notch service.

Primary Responsibilities
  • Conduct daily briefings to ensure team members are well-informed
  • Manage and supervise staff tasks for quality service and meeting department standards
  • Review work flow and standards, and suggest improvements
  • Analyze rate variance report and approve discounts
  • Communicate with Front Office Manager on guest services & hotel operations
  • Document guest issues in the logbook
  • Supervise shift handover and sign media
  • Coordinate with other hotel departments on administration and operations matters
  • Provide management presence to handle guest needs and complaints
  • Assist Guest Relations in greeting and attending to guests
  • Regularly inspect front and back of house areas for cleanliness
  • Ensure front line staff maximizes sales
  • Check billing instructions and monitor guest credit
  • Coordinate full house situations
  • Ensure On-Call Valet Desks are manned at all times
  • Enforce Safety, Security, and Loss Control policies
  • Conduct Night Audit Process
Team Management
  • Provide department orientation and training on service standards
  • Monitor team members' professionalism and attitude
  • Motivate team members for optimal performance
Other Responsibilities
  • Maintain knowledge of food & beverage services
  • Be familiar with fire safety procedures
  • Attend all assigned briefings, meetings, and trainings
  • Report on time in complete uniform
  • Maintain personal appearance and hygiene
  • Perform duties assigned by Hotel Management
Main Complexity/Critical Issues

Maintain high service standards to meet revenue targets and guests' expectations.

Qualifications
  • Diploma in Tourism / Hospitality Management
  • Minimum 3 years of relevant experience
  • Proficient in English, additional languages a plus
  • Knowledge of MS Excel, Word, PowerPoint, and Opera Cloud
Competencies
  • Strong leadership, interpersonal, and training skills
  • Effective communication and customer service skills
  • Detail-oriented and result-driven
  • Ability to work under pressure
  • Team player, motivator & self-starter
  • Professional appearance at all times
Additional Information

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent as an inclusive company.


  • Duty Manager

    2 weeks ago


    Mumbai, Maharashtra, India AccorHotel Full time

    Company DescriptionFairmont Hotels & Resorts is known for blending intimacy with luxury - boasting a collection of over 90 exceptional hotels where special moments, joy, and personal achievements are cherished long after each visit. Since 1907, Fairmont has crafted extraordinary and memorable hotels, each brimming with character and deeply rooted in the...

  • Duty Manager

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Company Description Job Description Main Duties: Administration Liaise with different departments for smooth and coordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Personally welcome and escort all hotel guests. Authorize courtesies for all VIP's Maintaining guest profile and...

  • Duty Manager

    2 weeks ago


    Mumbai, Maharashtra, India JLL Full time

    Position: Duty Manager/Shift Engineer/ Site Engineer, Mumbai Business: Property and Asset Management, Mumbai What this job involves You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager...

  • Duty Manager

    1 month ago


    Mumbai, Maharashtra, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...

  • Duty Manager

    4 weeks ago


    Mumbai, Maharashtra, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Juhu, Juhu Tara Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...

  • Duty Engineer

    2 weeks ago


    Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Duty Engineer @ IT

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS Job Description Job Description Department : Engineering Designation : Duty Engineer Reports To :...

  • Duty Manager

    2 weeks ago


    Mumbai, Maharashtra, India JW Marriott Full time

    Type de PosteManagementMarriott International souscrit au principe de l'égalité d'accès à l'emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les...

  • Duty Medical Officer

    2 weeks ago


    Mumbai, Maharashtra, India 3 Cube Full time

    Job descriptionFormulating suitable treatment plans to address non-threatening conditions, such as common colds, cases of flu, ear infections, urinary tract infections, allergies, and rashes and guiding in emergency situations.Prescribing suitable medications to patients and providing proper dosage and administration instructions.Thorough and regular...


  • Mumbai, Maharashtra, India Qatar Duty Free Full time

    We are recruiting for Regional Manager- India Subcontinent based in Mumbai, India The selected candidate will develop medium- and long-term sales strategy in multiple country territories and manage all sales teams within the territorial coverage. Develop and deliver revenue for Qatar Airways (QR), maximizing return and market penetration whilst ensuring...

  • Duty Engineer

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Company Description About Fairmont Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent,...

  • Duty Medical Officer

    2 weeks ago


    Mumbai, Maharashtra, India Medico Hire Full time

    Medical Services Coordinator Provide comprehensive medical services (preventive, promotive, curative, and emergency) to RIL group company employees in designated zone/state. Deliver routine and emergency treatments for employees and their families in-person and virtually within the zone/state. Implement Emergency & Disaster Management processes, standards,...

  • Manager – Payroll

    2 weeks ago


    Mumbai, Maharashtra, India Capstone People Consulting Full time

    We are looking for an experienced payroll manager to oversee our company's payroll system and manage the payroll team. The payroll manager's duties include coordinating payroll activities, collaborating with human resources and accounting departments, directing and supervising payroll staff, and ensuring efficient payroll processing. Responsibilities: ...

  • Senior Manager

    2 weeks ago


    Mumbai, Maharashtra, India SUN PHARMA Full time

    Job Title:Sr ManagerJob Grade:Areas Of ResponsibilityShall configure, test and implement Caliber LIMS workflows and modules.Shall lead testing and implementation activities of LIMS.Coordination with CFTs for requirement gathering, requirement finalization.Shall coordinate with vendor for tracking development, testing, bug fixing and build finalization...

  • StoreOutlet Manager

    2 weeks ago


    Mumbai, Maharashtra, India Naman Group Full time

    JobResponsibilities: Participate increating and maintaining a positive working culture for all teammembers Participatein overseeing hiring training coaching development and disciplinefor Outlet FOHstaff Liaise withand supports the goals of the culinary managementteam. Maintain thequality and consistency of the guestexperienceParticipate in Outlets financial...

  • Retail Store Manager

    2 weeks ago


    Mumbai, Maharashtra, India FirstCry (BrainBees Solutions Ltd.) Full time

    The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be...

  • Manager - 1

    2 weeks ago


    Mumbai, Maharashtra, India SUN PHARMA Full time

    Job Classification Code Job Classification Label Job Title: SAP BW4HANA Developer Job Grade (refer to JE) Manager Function: IT Sub-function: SAP BW Manager's Job Label: Manager IT Skip Level Manager's Label: Function Head Title: Location: Sun House, Mumbai No. of Direct Reports (if any) Business Unit: IT Job...

  • Asst Manager

    2 weeks ago


    Mumbai, Maharashtra, India Nation bulk handling corporation pvt ltd Full time

    Role : Asst Manager / Manager – Finance & Accounts (Direct Tax & Treasury)Qualification & Experience : Preferably CA with 4 yrs of experience OR Inter CA with 10 yrs of experience.CTC : As per industry norms. Location : Mumbai (Andheri East)Reporting to : Financial ControllerJob Descriptions: Major Duties • Filing of various Direct tax compliances...

  • Manager-2

    2 weeks ago


    Mumbai, Maharashtra, India SUN PHARMA Full time

    Title:Manager/ Senior ManagerFunction:ITSub-function:SAPManager's Job Title:SrGeneral ManagerLocation:Sun House MumbaiJob SummaryThe candidate will be expected to have good communication and business knowledge. Candidate will be engaged in projects that may require them to interact with Global users. Candidate shall have the acumen to convert business...

  • Senior Manager

    2 weeks ago


    Mumbai, Maharashtra, India SUN PHARMA Full time

    Job Title: Sr Manager Job Grade: Areas Of Responsibility Shall configure, test and implement Caliber LIMS workflows and modules. Shall lead testing and implementation activities of LIMS. Coordination with CFTs for requirement gathering, requirement finalization. Shall coordinate with vendor for tracking development, testing, bug fixing and...