Duty Manager

4 months ago

Mumbai, India Marriott International Full time

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Duty Manager

    4 months ago

    Mumbai, India Accor Full time

    Company Description Job Description Main Duties: Administration Liaise with different departments for smooth and coordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Personally welcome and escort all hotel guests. Authorize courtesies for all VIP’s Maintaining guest profile...

  • Duty Manager

    4 months ago

    Mumbai, India Accor Full time

    Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...

  • Duty Officer

    3 months ago

    Bandra, Mumbai, Maharashtra, India MoSahay Associate Full time

    **Position Title**: Duty Officer **Department**: Front Office **Reports To**: Front Office Manager / Hotel Manager #### **Position Summary**: The Duty Officer ensures smooth operation of the hotel during their shift, handles guest inquiries and complaints, coordinates with different departments, and ensures the highest levels of guest satisfaction and...

  • Duty Officer

    3 months ago

    Mumbai, Maharashtra, India MoSahay Pv Full time

    Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Pay: ₹20,280.00 - ₹30,000.00 per...

  • Duty Officer

    4 months ago

    Mumbai, India MoSahay Associate Full time

    Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes: - Cinema is clean - All Point of Sale/ Equipment’s are active - Conducting Pre-opening Audi - check. - Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence - Brief his/her team member...

  • Duty Medical Officer

    4 months ago

    Mumbai, India 3 Cube Medicare Pvt. Ltd. Full time

    About **3 Cube Medicare Pvt Ltd** 3 Cube Medicare delivers the Duty of Care 24x7 to **seafarers** who are onboard vessels globally. Seafarers are of all Nationalities under testing conditions. At 3 Cube we provide 24x7 medical assistance with a team of over 18 Doctors working round the clock to attend to medical requirements. - Formulating suitable...

  • Duty Engineer @ IT

    3 months ago

    Mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department : Engineering Designation : Duty Engineer Reports To :...

  • Duty Medical Officer

    4 months ago

    Mumbai, India 3 Cube Medicare Pvt. Ltd. Full time

    About **3 Cube Medicare Pvt Ltd** 3 Cube Medicare delivers the Duty of Care 24x7 to **seafarers** who are onboard vessels globally. Seafarers are of all Nationalities under testing conditions. At 3 Cube we provide 24x7 medical assistance with a team of over 18 Doctors working round the clock to attend to medical requirements. - Formulating suitable...

  • Duty Engineer

    4 months ago

    Mumbai, India Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Business Services Coordinator- Mumbai, India

    2 weeks ago

    Mumbai, India Qatar Duty Free Full time

    We are recruiting for Business Services Coordinator for Mumbai, India.The selected candidate will support the Line Manager in supporting the outstation teams in all required financial, legal, procurement matters and liaise with the Head Office Finance and Procurement teams with all outstation services activities. Collaborate with internal and external...

  • Business Services Coordinator- Mumbai, India

    6 days ago

    mumbai, India Qatar Duty Free Full time

    We are recruiting for Business Services Coordinator for Mumbai, India. The selected candidate will support the Line Manager in supporting the outstation teams in all required financial, legal, procurement matters and liaise with the Head Office Finance and Procurement teams with all outstation services activities. Collaborate with internal and external...

  • Business Services Coordinator- Mumbai, India

    2 months ago

    Mumbai, India Qatar Duty Free Full time

    We are recruiting for Business Services Coordinator for Mumbai, India. The selected candidate will support the Line Manager in supporting the outstation teams in all required financial, legal, procurement matters and liaise with the Head Office Finance and Procurement teams with all outstation services activities. Collaborate with internal and external...

  • Business Services Coordinator- Mumbai, India

    2 weeks ago

    mumbai, India Qatar Duty Free Full time

    We are recruiting for Business Services Coordinator for Mumbai, India. The selected candidate will support the Line Manager in supporting the outstation teams in all required financial, legal, procurement matters and liaise with the Head Office Finance and Procurement teams with all outstation services activities. Collaborate with internal and external...

  • Duty Engineer

    4 months ago

    Mumbai, India Accor Full time

    Company Description About Fairmont  Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent,...

  • Senior Cargo Customer Service Agent- Mumbai, India

    2 months ago

    Mumbai, India Qatar Duty Free Full time

    We are recruiting for Senior Cargo Customer Service Agent based in Mumbai, India. The selected candidate will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of booking....

  • X-ray Technician

    4 months ago

    Navi Mumbai, India Matrix Super Speciality Hospital Full time

    **X-Ray Technician Hospital (Night Duty)** 1. B.Sc Radiology/ Diploma in Radiology with Hospital Experience, Computer Literate. **X-Ray Technician** No. of Openings: 02 (Salary = RS. 9,000 - RS. 15,000 per month) salary as per experience and skills. **you can connect us by walk-in also** **Monday to Saturday between 11:00 AM to 02:00 PM** **Address:...

  • Duty Doctor

    4 months ago

    Nariman Point, Mumbai, Maharashtra, India 3 Cube Bio Med Services Pvt. Ltd. Full time

    Conduct remote medical consultations and provide timely diagnosis, treatment, and medical advice to seafarers experiencing health issues or emergencies. - Perform triage assessments to determine the urgency and severity of medical cases and facilitate appropriate medical interventions. - Collaborate with onboard medical personnel, ship captains, and...

  • Duty Engineer @ibis Mumbai CST Road

    1 month ago

    Mumbai, India AccorHotel Full time

    Job DescriptionPrime Function:Responsible for the proper operation and maintenance of all machinery, equipment and engineering facilities of ibis Kalina that there is no breakdown of the engineering systems.At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.Monitor and record...

  • Payroll Manager

    6 months ago

    Mumbai, India UGRO Capital Full time

    We are looking for an experienced payroll manager to oversee our company's payroll system and manage the payroll team. The payroll manager's duties include coordinating payroll activities, collaborating with human resources and accounting departments, directing and supervising payroll staff, and ensuring efficient payroll...

  • Manager – Payroll

    6 days ago

    mumbai, India Capstone People Consulting Full time

    We are looking for an experienced payroll manager to oversee our company's payroll system and manage the payroll team. The payroll manager's duties include coordinating payroll activities, collaborating with human resources and accounting departments, directing and supervising payroll staff, and ensuring efficient payroll...