customer support executive

5 days ago


Faridabad, India India Book Of Records Full time
OverviewAs a CustomerSupport Executive you will play a crucial role in ensuring customersatisfaction by providing exemplary support and assistance. Youwill serve as a frontline representative addressing customerinquiries and issues to ensure a positive and seamless experience.Your ability to empathize with customers and troubleshoot issuesefficiently will contribute to the overall success of theorganization.Keyresponsibilities
  • Responding tocustomer queries and concerns via phone email orchat
  • Resolving product or service problems byclarifying the customers complaint
  • Ensuringprompt and accurate answers to customerinquiries
  • Building sustainable relationshipsand trust with customer accounts through open and interactivecommunication
  • Providing accurate valid andcomplete information by using the rightmethods/tools
  • Keeping records of customerinteractions transactions comments andcomplaints
  • Communicating and coordinating withcolleagues as necessary
  • Ensuring customersatisfaction and providing professional customersupport
  • Working with the sales and technicalteams to ensure consistent service
  • Identifyingand assessing customers needs to achievesatisfaction
  • Resolving customer complaintsquickly and efficiently
  • Handling and resolvingcustomer complaints and issues
  • Documentingprocesses troubleshooting steps and customer interactions forreference
  • Adhering to company policies andprocedures while maintaining highquality customer servicestandards
  • Utilizing computer technology tohandle high call volumes
Requiredqualifications
  • Bachelors degree inBusiness Administration Marketing or relevantfield
  • Proven work experience in customersupport client services or a similarrole
  • Excellent knowledge of management softwaredatabases and customer relationship managementtools
  • Strong communication and presentationskills
  • Ability to multitask prioritize andmanage time effectively
  • Demonstratedproficiency in problemsolving and conflictresolution
  • Strong phone contact handling skillsand active listening
  • Ability to adapt and learnnew technologies quickly
  • Empathy and theability to understand customer needs
  • Positiveattitude patience and excellent interpersonalskills
  • Familiarity with CRM systems andpractices
  • Proficiency in MS Office and relevantcomputer software
  • Ability to work underpressure and handle stressfulsituations
  • Ability to work effectively in ateam and individually
  • Fluency in Language withexcellent verbal and written communicationskills

communication,empathy,customersupport,customersatisfaction,customer,management



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