Senior Escalations Representative

4 weeks ago

Bengaluru, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Escalations Representative

In this role, you will:
  • Support less experienced individuals in providing resolutions for client inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Interact with internal and external customers to resolve their issues
  • Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team
Required Qualifications:
  • 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Escalations Representative

    4 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Escalations Representative **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    4 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative. **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Escalations Representative

    2 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Escalations Representative.In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions onlinePerform...

  • Escalations Representative

    4 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations RepresentativeIn this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions onlinePerform...

  • Associate Escalations Representative

    2 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Escalations Representative **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Escalations Representative

    1 month ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online - Perform moderately...

  • Lead Escalations Representative

    4 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Lead Escalations RepresentativeIn this role, you will:Support less experienced Escalations team in interpreting and understanding complex policies as well as managing cross-group projectsResearch, respond to, and resolve escalated inquiriesPerform or guide others on complex client inquiries and complaints that require...

  • Senior Escalations Specialist

    2 weeks ago

    Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleWe are seeking a Senior Escalations Representative to join our team at Wells Fargo Bank. As a key member of our customer support team, you will play a critical role in resolving complex customer issues and providing exceptional service.Responsibilities:Support Less Experienced Individuals: Collaborate with colleagues to provide guidance and...

  • Escalations Representative

    1 month ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a...In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions onlinePerform moderately complex initiatives...

  • Associate Escalations Representative

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Escalations representative **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Associate Escalations Representative-10

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Escalations representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Associate Escalations Representative-5

    2 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Escalation Representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Escalations Representative-2

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online - Perform moderately...

  • Lead Escalations Manager

    3 weeks ago

    Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleWells Fargo is seeking a Lead Escalations Representative to join their team. This role involves providing support and guidance to less experienced colleagues, as well as researching and resolving complex client inquiries.Key ResponsibilitiesSupport and mentor junior team members in understanding complex policies and managing cross-functional...

  • Senior Escalations Manager

    2 weeks ago

    Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleAt Wells Fargo Bank, we are seeking an experienced Senior Escalations Manager to join our team. As a key member of our customer service leadership, you will be responsible for managing and developing teams that handle escalated customer complaints.Job DescriptionThe ideal candidate will have 4+ years of experience in customer-facing roles,...

  • Escalations Manager

    4 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Escalations Manager for CBM disputes in HYD/BLRIn this role, you will:Manage and develop teams primarily comprised of specialists, team leaders, and may include first line managers responsible for responding to inquiries or complaints regarding products and services and handling low to moderately complex service tasks...

  • RCO Manager II Escalations, R&C Escalations

    6 months ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...

  • Escalations Associate Manager

    4 weeks ago

    Bengaluru, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a...In this role, you will:Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services to ensure timely completion, quality and complianceIdentify opportunities for developing and monitoring service standards and goals in low complexity...