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Operations Support

3 months ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Purpose of the role:

Credit Bureau Operations are looking for a self-motivated and resourceful team member to be part of a specialist team that is responsible to support the Global Credit Bureau Governance & Control team . The incumbent will assist in governing credit bureau data privacy principles (anonymity, reciprocity, standardization) and will help to ensure that the markets are protecting credit bureau information integrity, including secure information exchange. This candidate will drive day-to-day operational governance & ensure appropriate credit bureau reporting control management (including problem management) is upheld across international markets. This role is also responsible to produce and analyse weekly/ monthly / quarterly MIS to evidence that dedicated credit bureau resources conduct and manage data quality and uphold transmission oversight.

Responsibilities:

A successful applicant will have additional responsibilities related to Credit Bureau reporting across INTL markets which would include general administration tasks that support the processes.

Successful applicants will be required to build strong relationships with business partner groups in Credit, Collections, Fraud, CBO, Risk Management, Exec Team, Compliance in order to support their daily work and meet their goals.

Applicants will be expected to contribute to the ongoing improvement of processes in what is a highly regulated and customer-sensitive area by taking steps to maintain quality in their own work and the process as a whole.

Support the operational bureau governance and control across INTL markets and ensure appropriate credit bureau reporting control management is upheld. Support the creation of transparency on disputes and complaints drivers and enhance transparency on reject drivers (dashboards) Support the building & control around schedules and audit outcome reporting format for Bureau access audits & Bureau reconciliation audits Support streamlining of OBG dashboard population processes ensuring data integrity and accuracy Support the creation of transparency around regional and global BCPs Support management of PRSA test submissions for all Global OBG Controls (EMEA, LACC and APAC) Support the design of appropriate operational governance control processes & control dashboards over new processes Support Policy ratification process Maintain Submission Quality Rates, support oversight of appropriate procedures for bureau disputes handling, Complaints & Enquiries and Rejects.

Knowledge of platforms

Amex platform GCBR/S, Tableau, Bluelight, Globestar, Triumph, RMS, CRPS, WCC, Archer

Technical platforms - SAS, SQL, Python, Hive, and Mainframe JCL, JHS, file aid

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.