Operations Support

7 months ago

Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Function Description**:
GCS Operational Excellence aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the GCS business meet its business objectives and demonstrating an effective control framework. This position will be responsible for Regulatory Business Self Testing in line with established RBST tests.

**Purpose of the Role**:
**Responsibilities**:
The responsibilities of the incumbent will include:

- Perform regulatory Business Self Testing for teams across GSG in line with the established procedures.
- Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams in improving their compliance performance.
- Generate insights and conclusions from data.
- They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction

**Critical Factors to Success**:

- Good hands on experience on MS-Excel, MS-Access & PowerPoint
- Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
- Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
- Proven track record in driving results; ability to coordinate and prioritize

**Past Experience**:
Experience in Operational Excellence, Compliance, Internal Audit or a related discipline would be given preference

**Academic Background**:
Bachelor's Degree or equivalent

**Functional Skills/Capabilities**:

- Build and Leverage Relationships - Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholders
- Drive Results - Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management.
- Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail

**Technical Skills/Capabilities**:
Technical background not mandatory
Not Applicable

**Knowledge of Platforms**:
Microsoft Office

**Behavioral Skills /Capabilities**:

- Effective Time Management
- Attention to Detail

Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an

External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively,

Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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