Operations Support

2 weeks ago

Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.

In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately, and efficiently. We aim to provide an exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.

As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.

**Shift Timings**: 7:30am to 4pm

**Language Requirements**: Advanced level of English & Japanese Language JLPT N3

**Minimum Qualifications**
- A high level of numeracy and analytical skills is required
- Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
- Ability to identify, gather and analyze complex information
- High level of customer focus with excellent problem-solving skills
- Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
- Ability to work as part of a team ensuring team goals are achieved
- ** Business Japanese, Speaking & Writing. Minimum JLPT N3**
- ** B.COM Graduate**

**Responsibilities**:

- Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
- Accurately allocate and process payment credits to card accounts within SLAs
- Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
- Handle payment queries, disputes, and investigations for internal and external customers
- Achieve key performance metrics in line with team scorecards
- Adhere to the strict compliance regulations and culture, ensuring controls completed daily
- Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
- Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
- Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  • Operations Support

    6 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    2 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...

  • Operations Support

    6 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    6 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    2 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    3 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support Coordinator

    4 weeks ago

    Gurugram, Haryana, India Prakhar Software Solutions Pvt Ltd Full time

    **We’re Hiring! Back Office Support Specialist - Gurgaon** **Location**: Sector 67, Gurgaon **Positions Available**: 2 (Married Female only) **Experience**: 1-3 years Join our team and be a part of a dynamic work environment! We are looking for a **Back Office Support Specialist** to handle critical operations in finance, administration, and data...

  • Customer Operations Support

    6 months ago

    Gurugram, Haryana, India Hewlett Packard Full time

    **Job Summary** - This role is responsible for managing supply chain processes for a country or regional business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role...

  • Operations Support

    3 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

  • Operations Support

    6 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support Executive

    6 months ago

    Gurugram, Haryana, India Customs Wise India Pvt Ltd Full time

    **Job description** Providing administrative support to our busy operations team. Completing Irish / UK customs clearances using the thyme-it system. Completing due diligence checks on all declarations, paying special attention to the EU taric database. Updating our files, storing documents, compiling reports and identifying / designing process...

  • Operations Support Executive

    5 months ago

    Gurugram, Haryana, India Customs Wise India Pvt Ltd Full time

    **Job description** Providing administrative support to our busy operations team. Completing Irish / UK customs clearances using the thyme-it system. Completing due diligence checks on all declarations, paying special attention to the EU taric database. Updating our files, storing documents, compiling reports and identifying / designing process...

  • Operations Support Executive

    6 days ago

    Gurugram, Haryana, India Customs Wise India Pvt Ltd Full time

    Providing administrative support to our busy operations team. Completing Irish / UK customs clearances using the thyme-it system. Completing due diligence checks on all declarations, paying special attention to the EU Tarik database. Updating our files, storing documents, compiling reports and identifying / designing process improvements. Handling incoming...

  • Operations Support

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Operations Support

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Business Support, Business Operations

    6 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Communication and Stakeholder Management**: They act as a liaison between different stakeholders, including internal teams, clients, vendors, and suppliers. Effectively communicating updates, resolving issues, and managing expectations are essential aspects of this role. Overall, the Business...

  • Operations Support

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Associate, Operations Support

    6 months ago

    Gurugram, Haryana, India Webhelp Full time

    **Customer Service/Support** **Location** - Gurugram, India*** Job Title: Associate, Operations Support **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Operations Support

    5 months ago

    Gurugram, Haryana, India Amex Full time

    **Yo**u Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...