Regional Operations Manager

Regional Operations Manager

Integrated Facilities Management – Work Dynamics

Reporting to – Account Director

What this job involves:

Deliver outstanding service both to clients and internally by leading, monitoring, and managing Facilities operations on the JLL account in the region, with a focus on financial and team management/development, reporting, compliance, operations, service contracts, health and safety, sustainability, risk. Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with stakeholders. Work in close collaboration with other services pillar leads to ensure integration cross functionally and seamless end to end delivery of JLL services to client in the region.

Leading on-site operations

Are you pro at a Interpersonal skills with a strong client focus, working as Team Leader you should be with line management skills and the ability to delegate, you must have strong Client /Supplier relationship management skills, Technical comprehension and experience with performance based service contracts and vendor management and have good knowledge of occupational safety requirements. As this profile requires you must have Strong budget management and financial analysis skills with Excellent written and oral communication skills. Working with a team, you’ll be responsible to oversee the day-to-day client activities meeting deliverables and adding quality to services at multiple sites as JLL SPOC for client ensuring adherence to standards agreed as a part of SOW with client for the account.

You’ll also implement building procedures and performance measures as agreed with Client as part of SOW /contract deliverables and with effective monitoring ensure that they are always maintained.

Below are detail Goals and responsibilities for this position.

Operations delivery  – You will be responsible for overall service delivery for all locations in respective region. With strong focus on Back to Basics, improved delivery standards and maintaining JLL and Client deliverables with strong monitoring and governance process.

You must ensure adherence to SLA/KPI’s and ensure deviations are tracked with proper action plan and avoid recurrence. You should be able to manage all escalations and have detailed analysis of all issues/challenges with effective coordination with client leads / operations team.

Drive a service excellence culture within the delivery and operational management teams.

Work with teams to create an environment that drives continuous improvement, sustainability, and innovation to meet account objectives.

Monitor all scheduled activities/Planned Preventive Maintenance plan in conjunction with agreed SOW/SLA standards and have strong monitoring controls to ensure no deviations on deliverables.

Drive a detailed Facility Inspection Framework to identify challenges / issues / risks and ensure that all are tracked with detail action plan and closure is tracked with structured connects with client SPOC’s /JLL Leads. Ensure all incidents are reported as per Client reporting procedures have a mitigation plan/RCCA submitted as per agreed timelines ensuring communication process is followed within JLL and the client SPOC’s.

Service Partner Management – Ensure proper governance to track deliverables of all service partners at location as per SOW/SLA , Structured Performance Review meetings and track all action points and no deviations to process standards by any service partner staff at site.

Resource Management –

Build and maintain a high performing and efficient team by identifying and promoting top talent. You are also responsible for monitoring and managing the performance goals of the staff. Ensure each member of staff within the team has a personal development plan and it is reviewed as per firm’s policies and timelines.

As a Regional Lead you are responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL / Client processes and procedures. You must demonstrate robust succession planning for all critical roles in the account and have effective coordination with JLL Corporate support functions – Admin/HR/TA/L&D team

As a part of Digital Initiative, you are required to involve in Implementation and Use of Technology Tools by JLL and ensure its operations and further periodic analysis is done and reports submission to client. You also have to engage with JLL Technology Team / Platform support team to ensure all tools/modules are up and running.

You need to work closely with service partners / adhoc vendors for effective management of all deliverables and monitor performance on site with timely highlighting challenges to SCM Lead / Account Director.

Winning our clients’ trust

As the Regional Operations Lead, you’ll be working frequently with local operations team from client as well as client leadership team, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ expectations are met each time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

Do you have a solid background in finance management? As the person in charge, you will take care of the site’s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost. You also have to ensure budgets are managed for all activities and no deviations to it.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation, and performance excellence. Also, part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members. 

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have Graduation with 15+ years of experience in Facilities /Admin and managing large and diverse teams, multiple stakeholders and matrix working environment’s Proven ability to initiate continuous improvement initiatives and follow through in areas of Engineering, Strategic Initiatives, Sustainability, Human Experience, Innovations and Workplace. You also need to Demonstrate client relationship skills and desire to deliver superior client services.

Demonstrated Strong analytical, organization, finance management and presentation skills. You should be

Strong communicator and active listener – possess strong verbal & written communication skills (English)

Flexible – able to adapt and effectively deal with rapidly changing client requirements, stressful situations.

Organised and analytical

We’re looking for a self-motivated and quick-thinking Regional Lead who can solve problems using quantitative methods and holistic approaches. Likewise, we’re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great leader. We’ll need someone who can do more than the bare minimum to meet our clients’ expectations. In this role, you’ll also be working with different kinds of people, so you’ll need to be an expert in handling them professionally. Likewise, you’ll need to effectively manage, train, and inspire the team to always do better. You’ll also need to take the time to listen to your people to create better work impact.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.