Operations Director

1 week ago

Chennai, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking an Operations Director - US Residential Underwriting.

In this role, you will:
  • Manage and develop multiple residential underwriting teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
  • Engage LOB partners at a strategic level for Underwriting and HLO Retail
  • Work with senior management to develop and execute business plans
  • Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
  • Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
  • Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
  • Conceptualize, agree and drive strategies to add value to the business
  • Provides leadership in the integration/ implementation of programs/ services/ initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary
  • Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for Home Lending - Underwriting
  • Interpret and develop range of policies and procedures relating to Operational management area
  • Provide training and guidance to less experienced staff
  • Manage allocation of people and financial resources for Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications, International:
  • 18+ years of lending experience with 5+ years of managing credit underwriting function at scale
  • 8+ years of management experience
  • In depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing and funding
  • Should have had underwriter credit authority in the past
  • University: Degree in Business or related discipline, MBA preferable
  • NMLS Safe Act Mortgage Loan Originator (MLO) License
Desired Qualifications:
  • Exhibits strong relationship/negotiation orientation with senior business partners globally
  • Senior level experience in or Exposure to Change Management/ Program management/ Solutioning at global level preferred
  • Excellent Communication, planning and organizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong stakeholder management and stateside partnership skills
Job Expectations:
  • The candidate must be willing to work within US hours typically between 6:30 PM to 3:30 AM Indian Standard Time for initial 6 months (and as business requires) and 1:30 PM to 10:30 PM Indian Standard Time after 6 months.
  • Location can be either Chennai or Bangalore
Posting End Date:
11 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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