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Director of Rooms

3 months ago

Chennai, India The Raintree Hotels Full time
  • The DOR will be the reporting manager for the Front Office Department
  • Manages the guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
  • Ensures accurate monthly forecasting and accrual submission; composes and submits a feasible and executable annual budget with focus on profitability, cost per occupied room and productivity.
  • Cooperates with the Finance team and ensures compliance of credit policies and procedures.
  • Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
  • Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
  • Ensures intelligent use of funds available by optimizing spending yet ensuring availability of funds for needed improvements and new initiatives.
  • Identifies and implements new opportunities for inter-hotel sales and in-house facilities
  • Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values.
  • Works with all fellow divisional leaders to ensure synergies of service and product offerings are constantly improved.
  • Cooperates closely with the Food & Beverage team to ensure a seamless experience in several overlapping areas such as Minibar, Restaurant patron flow and traffic.
  • Works closely with the Director of Sales and the Director of Revenue Management to ensure optimal balance of hotel supply and demand.
  • Communicates closely with the Director of Engineering to initiate and drive new product improvements and projects.
  • Acts according to hotel emergency and crisis management procedure
  • Performs any duties and special projects as requested by management

Qualifications

  • 4+ years’ experience in a similar Senior Leadership role at a Luxury 5-star hotel
  • Progressive Leadership experiences.
  • Proficiency with PMS and hotel operating systems.
  • Proven record in coordinating multiple departments to make gains toward target
  • Self-confident, proactive, and able to prioritize and make effective decisions.
  • Ability to build strong relationships, interact, and influence others at all levels of the organization.