![Flipkart](https://media.trabajo.org/img/noimg.jpg)
Partner Manager- CX Operations-Hyderabad
3 weeks ago
Partner Manager- CX Operations
You are Responsible for:
Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review meetings with the partner teams. Participate in workforce planning and budgeting activities in coordination with internal teams. Customer Management, Escalation management - Relationship management with allied business units Roll-out organizational goals/objectives across the partner operations. Drive quality and customer experience at the partner location Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.To succeed in this role – you should have the following:
Graduate with minimum 10 years contact centre management experience with at least 4 years in manager role at a premium Contact Centre or Organisation. Experience in managing outsourced partners (desirable) Advanced Microsoft Office and Microsoft Windows skills Excellent written and verbal communication skills required Ability to maintain confidentiality Excellent relationship management 8 to 10 years’ experience in B2C / BPO / Services / Retail Industry , In-depth knowledge of managing large/Multi site/ Multi Vendor B2C CX operations ( 1000+ cx agents ) and associated processes Strong people management and cross-functional leadership experience-
Partner Manager- CX Operations-Hyderabad
3 days ago
Hyderabad, India Flipkart Full timePartner Manager- CX OperationsYou are Responsible for:Responsibility for the operational performance of an outsource contact centre partner.Lead engagement initiatives at partner sites.Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLAFacilitate monthly and quarterly review meetings with the partner...
-
Partner Manager- CX Operations-Hyderabad
3 weeks ago
hyderabad, India Flipkart Full timePartner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review...
-
Partner Manager- CX Operations-Hyderabad
1 month ago
hyderabad, India Flipkart Full timePartner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review...
-
Partner Manager- CX Operations-Hyderabad
4 days ago
Hyderabad, Telangana, India Flipkart Full timePartner Manager- CX Operations You are Responsible for: Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites. Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA Facilitate monthly and quarterly review meetings...
-
Partner Manager- CX Operations-Hyderabad
22 hours ago
Hyderabad, India Flipkart Full timePartner Manager- CX OperationsYou are Responsible for:Responsibility for the operational performance of an outsource contact centre partner. Lead engagement initiatives at partner sites.Ownership of Day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLAFacilitate monthly and quarterly review meetings with the partner...
-
CX Sales and B2B Service
4 days ago
Hyderabad, Telangana, India Oracle Full timeOracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall...
-
Principal Conversational Cx Designer
2 weeks ago
Hyderabad, India TTEC Digital Full timeAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Principal Conversational CX Designer to join our Technology Services team. This is a telecommuting...
-
Oracle CX Sales and B2B Service
4 weeks ago
hyderabad, India Oracle Full timeOracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...
-
Oracle CX Sales and B2B Service
3 weeks ago
hyderabad, India Oracle Full timeOracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing...
-
Manager, Program Management
2 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeHave you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction? We are seeking a Senior...
-
Manager, Program Management
3 weeks ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeHave you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction? We are seeking a Senior...
-
Manager, Program Management
2 months ago
hyderabad, India Amazon Dev Center India - Hyderabad Full timeHave you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction?We are seeking a Senior...
-
Manager, Program Management
4 days ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeHave you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction?We are seeking a Senior...
-
Operations Manager
2 months ago
hyderabad, India Amazon Dev Center India - Hyderabad Full timeAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine...
-
Operations Manager
2 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeAmazon Business Biz Operations (ABBO) is part of Self-Service Registration (SSR) within Business Prime, SSR, Marketing, and Expansion (PSME).The Amazon Business Biz Operation (ABBO) team is part of WW SSR and has evolved from its exclusive focus on Verifications/Abuse to assist WW AB/SSR on work types that requires human intervention. We support all nine...
-
IT Oracle Fusion CX Functional Consultant
4 days ago
Hyderabad, Telangana, India Advitha Tech Solutions Full timeJob highlights :- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Any Industry Standard Certifications will be a plus. Creativity, Personal Drive, Influencing and Negotiating, Problem Solving Building Effective Relationships, Customer Focus, Effective Communication and Coaching. Ready to...
-
Oracle CX
2 months ago
Hyderabad, India Global Pharma Tek Full timeJob Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX Sales,...
-
Oracle CX
2 months ago
hyderabad, India Global Pharma Tek Full timeJob Description Minimum of years of Oracle CX Cloud functional experience Understand Customer requirements and prepare functional design documents. Understand the Cloud ERP Data model in view of bridging functional integration with Sales & Services Cloud and CPQ. Experience in at least one large-scale full-life cycle implementation of Oracle CX...
-
Hyderabad, India Lila Poonawalla Foundation Full timeRole Summary: Executive - Accounts & Operations will support Assistant Manager - Projects in managing Undergraduate Scholarship and Skills Building Project in Hyderabad. Key Responsibilities: - Collect and evaluate scholarship claims from the Scholars and process the same till the bank transfer of scholarship amount in their respective bank accounts....
-
CriticalRiver Technologies
2 months ago
Hyderabad, India CriticalRiver Technologies Full timeJob Description : - Minimum of 5 years of Oracle CX Cloud functional experience- Understand Customer requirements and prepare functional design documents.- Understand the Cloud ERP Data model given bridging functional integration with Sales & Services Cloud and CPQ.- Experience in at least one large-scale full-life cycle implementation of Oracle CX Sales,...