Airport Representative or Guest Relations Officer

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India Hunarstreet Technologies Full time

1.PassengerAssistance:
  • Greetpassengers upon their arrival at the airport and provide a warm andwelcoming atmosphere.
  • Assist passengers withcheckin procedures security checks and boardingprocesses.
  • Offer guidance and information aboutflight schedules gate changes baggage claim and other relevantairport services.
2.CustomerService:
  • Provideexceptional customer service by addressing passenger inquiriesconcerns and complaints.
  • Handle difficult orirate passengers with patience and professionalism resolving issuesto the best of your ability or escalating to higher authoritieswhen necessary.
  • Ensure that passengers withspecial needs such as children elderly individuals or individualswith disabilities receive extra assistance asrequired.
3. Lost andFoundAssistance:
  • Assistpassengers in locating lost baggage or personal items by liaisingwith the airports lost and found department and coordinating theretrieval process.
4.VIP Services (ifapplicable):
  • Providespecial services to VIP passengers such as escorting them througharranging ground transportation and ensuring a seamless travelexperience.
5.Appearance and Conduct: Maintain aprofessional appearance and conduct yourself with courtesy andprofessionalism at alltimes.6. ShiftWork: Shift Work including nightsweekends and holidays as airports operate around theclock.QualificationsandRequirements:
  • Highschool diploma or equivalent (additional education or certificationin hospitality or tourism is a plus).
  • Excellentcommunication and interpersonal skills.
  • Strongproblemsolving abilities.
  • Ability to work in afastpaced and highstress environment.
  • Knowledgeof airport operations and procedures (training may beprovided).
  • Customer service experience ispreferred.
  • Multilingual skills are often anadvantage.

passengerassistance,vip services,price negotiation,vendormanagement,customer service,airport customer service,lost and foundassistance,appearance and conduct,astra,shiftwork


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