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BPO Call center Trainer
3 months ago
- Design and conducttraining programs for new and existing call centerstaff
- Assess training needs and developtraining materials
- Provide coaching and supportto call center agents to improveperformance
- Monitor and evaluate traineeperformance and learning progress
- Collaboratewith management to identify training needs and performancegaps
- Assist in the onboarding process for newcall center employees
- Update training materialsand methods based on feedback and performancedata
- Develop and implement training strategiesto enhance customer service skills
- Providefeedback on training program effectiveness and makeimprovements
- Conduct regular performanceevaluations and provide constructive feedback toemployees
RequiredQualifications:
- Bachelors degree in arelated field or equivalent workexperience
- Proven experience in a BPO callcenter environment
- Previous experience in atraining or coaching role
- Excellentcommunication and interpersonal skills
- Strongunderstanding of customer serviceprinciples
- Ability to assess training needs andadapt training programsaccordingly
- Demonstrated ability to provideconstructive feedback and support toemployees
- Proficient in using training toolsand platforms
- Ability to work effectively in afastpaced and dynamic environment
- Strongproblemsolving and decisionmakingabilities
- Ability to analyze and interpretperformancedata
trainingneeds assessment,decision-making,insurancebackground,training,customer service,performance dataanalysis,customer service principles,bpo,trainingprograms,coaching,problem-solving,interpersonalskills,communication,customer,trainingtools,feedback
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