Call Center Representative

4 months ago


Hyderabad Telangana, India Nice Educational Welfare Society Full time

**Nice Welfare Society** is seeking talented and enthusiastic individuals to join our dynamic call center team. As a Call Center Executive, you will play a crucial role in providing exceptional customer service and support.

**Responsibilities**:

- Handle inbound and outbound calls from customers in a professional and courteous manner.
- Provide accurate and timely information to customers regarding products, services, and inquiries.
- Resolve customer complaints and issues effectively and efficiently.
- Upsell and cross-sell products and services to customers.
- Maintain accurate records of customer interactions.
- Adhere to company policies and procedures.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment.
- Proficiency in using computers and call center software.
- Flexibility to work in shifts, including weekends and holidays.
- Prior call center experience is preferred but not mandatory.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi, Telugu, English (preferred)

Work Location: In person



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