Call Center Executive

5 months ago


Hyderabad Telangana, India FMS Dental Hospitals Full time

Applications are invited for the post of Call Center Executive ( Female only):

- To answer every call that lands on their extension effectively.
- Attends to patient calls immediately with a zeal to help and always courteous and soft spoken to customers
- To be able to coordinate with the OP team with an ease to accommodate the patients.
- Adherence to the script / Quality of Calls and Procedures.
- Should be able to understand the patients need and guide them to the right Consultants.
- Have complete knowledge of all units’ doctors with their specialty and experience to explain to the callers.
- Effectively listens to others and expresses ideas both verbally and in writing.
- Accomplishes all tasks within the proper time frame with 100% call backs.
- Walks the extra mile to ensure patient satisfaction over and above the regular call of duty
- Displays outstanding level of initiative with little or no supervision
- Performs work without being told and Seeks additional tasks as time permits
- **Work Experience**_
- Proficient in English, Hindi, Telugu languages.
- Must be willing to work in rotational shifts

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)


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