Customer Service Operations Support Administrator

3 weeks ago


Noida, India Pearson Full time

* Description for Internal Candidates

About Pearson:

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About the Position:

The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting Client programs by answering queries from Clients, candidates, internal personnel and Testing Site Administrators in a high quality and professional manner. The Candidate Relations Coordinator also assists the Sr. Candidate Relations Coordinator with the operational aspects of client testing programs and takes responsibility of providing employee feedback and handling escalated service-related issues.

Scope and Impact of Job:

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs including contact with the Clients.

*Key Responsibilities: *

Program and Client Service

Follow through with incidents, reports, and projects

Receive and respond to client queries

Ensure candidate results are sent to clients in accordance with KPIs

Act as an escalation point for service related issues

Promote client programs and products

Identify opportunities for improvement and efficiencies.

Call Center Support

Respond and resolve customer queries

Input accurate customer information into the database

Provide performance feedback as required .

About You:

Education and Experience:

Minimum High School Diploma or Equivalent

Bachelor’s Degree preferred or equivalent work experience

Experience training, teaching, or coaching

2-3 years customer service experience preferred

Skills, Knowledge, and Abilities:

Excellent oral and written communication skills

Familiar with various training tools and models; understanding of learning styles preferred

Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)

Effective problem-solving skills

Conflict management and Time management skills

Strong organization skills

Interpersonal savvy and ability to influence and relate to others.

Ability to deal with ambiguity and overcome objections

Quickly and effectively adapt to changes

Must be patient, positive, and professional

Strong customer service skills

Coaching skills preferred

Strong attention to detail and ability to set and meet goals

Other (license/certification):

Knowledge of Pearson VUE Regulatory, IT and Professional clients is preferred

Working knowledge of Registration Manager, VSS, and Service Direct

Ability to manage internal knowledge management sites

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.



  • Noida, India Pearson Full time

    **We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary...


  • Noida, Uttar Pradesh, India Assessment & Qualifications Full time

    * Description for Internal CandidatesAbout Pearson:At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education...


  • Noida, Uttar Pradesh, India Assessment & Qualifications Full time

    About Pearson VUEPearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 19 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. Our mission is to deliver high-stakes exams that help industries advance their professions and safeguard their...


  • Noida, India Pearson Full time

    **Job Position: Student Success Advisor** **Division: Virtual Learning - Pearson Online Learning Services** **Job Grade: B2** **Location: Noida, India** **Why Pearson** Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in...


  • Noida, Uttar Pradesh, India Prakash Drycleaners Full time

    About the internship:Customer Interaction:Respond promptly to customer inquiries via phone, email, and chat.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Sales Support:Assist the sales team...


  • Noida, India Mantra Care Full time

    **Job Roles -** - Welcoming guests and extend a warm welcome to all visitors and guests upon their arrival at the premises. - Handling incoming calls with professionalism, ensuring callers are directed to the appropriate individuals or departments, and take concise messages when necessary. - Organizing and maintaining appointment schedules, ensuring...


  • noida, India Renesas Electronics Full time

    Job DescriptionThe Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated office....


  • Noida, India Renesas Electronics Full time

    Job DescriptionThe Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated...

  • Sales/Customer support

    2 months ago


    noida, India SNVA Ventures Full time

    We are looking for an organized, efficient Sales/Customer Support to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts....


  • Noida, India First Connect Worldwide LLC Full time

    **Company Description** First Connect Worldwide LLC USA is a licensed freight broker company providing a full range of transportation and logistics services in the USA. The company prides itself on its transport and logistics experience spanning many years, which enables it to provide easy and fast shipping procedures. The company is headquartered in Noida...


  • Noida, India Pinga Solutions Pvt. Ltd. Full time

    Roles and responsibilities: 1. Managing the customer support departments day-to-day functions. 2. Responding promptly to customer inquiries. 3. Maintaining a positive, empathetic, and professional attitude toward customers at all times.. 4. Cultivate solid relationships with clients through the provision of exceptional after-sale service. 5. Identify new...


  • Noida, India DBS Bank Full time

    Customer Service Officer-(WD56024) Job Purpose •Execute all aspects related to branch operations in a timely and effective manner •Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities Contribute to efficient...


  • Noida, India Oracle Full time

    Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep...


  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • noida, India TechioSoft Full time

    Techiosoft, a company that develops e-commerce solutions, is seeking an Operations Support Professional to join their team. Their product, allows users to create online stores. The ideal candidate will likely provide technical support to customers and assist with various operational tasks. Required Skills: Proficiency in MS Excel, including data entry,...


  • Noida, India Tata Communications Full time

    **Job Family Descriptor** Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network...


  • Noida, India mipl service Full time

    we hiring for the customer support A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in...

  • System Administrator

    4 weeks ago


    Noida, India GIS Consortium India Pvt Ltd Full time

    ROLE: System Administrator Cloud Services - AWS Architecture and implementation. - AWS Support e.g. create S3, Instances (LightSail & EC2), customer support, Lambda ,IAM ,AMI, billing support and some different services. - Policy creates as per required through Sophos firewall. - Different Server handle through RDP For e.g. FTP, AD and other windows...


  • Noida, India Triumfo International Full time

    **Job Summary** - Experience 2-6 yrs. in the Trade show/ Exhibitions industry. * Office management, operations, logistics management, Administrative work Client coordination Pay: ₹12.00 - ₹15.00 per hour