Us Customer Support Executive

4 weeks ago


Noida, India looper development Services privet limited Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**
- A bachelors degree in administration or a related field.
- B2 Certification is necessary
- Excellent command over English language, Versant 55, Customer Service Role, Prior exp is US customer service shall be preferred.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.

**Salary**: ₹11,694.61 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (required)
- International Process: 1 year (required)

**Language**:

- English (preferred)

License/Certification:

- Versant 55 Certification (required)

**Speak with the employer**
+91 9219653837
- Health insurance



  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Noida, India looper development Services privet limited Full time

    **Role Definition & Requirement** Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent. - He/She will be responsible for making and receiving outbound/inbound calls - Managing large amounts of inbound and outbound calls in a timely manner -...


  • Noida, India looper development Services privet limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Noida, India Wrixty Services Full time

    Noida, Sector 63 Customer support hiring for Fresher & experienced. - Handling customer queries - Inbound call handling - Premium customer support Day shift Salary - 18k - 22k Job location - Noida Immediate joining - Experience- 0 - 3 Years- Salary- 1 Lac To 3 Lac 25 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- B.A,...


  • Noida, India looper development Services privet limited Full time

    **Role Definition & Requirement** Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent. - He/She will be responsible for making and receiving outbound/inbound calls - Managing large amounts of inbound and outbound calls in a timely manner -...


  • Noida, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...


  • Noida, India ONIQ SERVICES PRIVATE LIMITED Full time

    Customer support executive Part time/ Full time Location - Sector 16, Noida Ug/ Graduate can apply Freshers can apply Salary - 9,000 - 20,000 per month Customer support executive needs to handle customer queries over call. **Job Types**: Full-time, Part-time Part-time hours: 25 per week **Salary**: ₹9,000.00 - ₹20,000.00 per...


  • Noida, India PracticeMock Full time

    **Roles and Responsibilities**: - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team...


  • Noida, India Bione Full time

    As a Customer Support Executive, he/she will play a crucial role in ensuring exceptional customer service and satisfaction. We are looking for individuals who are passionate about helping customers, have excellent communication skills, and can effectively handle inquiries and resolve issues. **Responsibilities**: - Identify and assess customer needs to...


  • Noida, India The Prime Consultants Full time

    Work From Office, Gurugram Company Teleperformance Only Graduated Blended Process Profile - Customer support executive 5 days working Rotational Shifts & Week offs Both Side Cabs 1 time meal Excellent communication required Salary-27K-34K CTC **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹27,000.00 - ₹35,000.00 per...


  • Noida, India TECHMAHINDRA Full time

    Company Name: - Tech Mahindra Job Role: - customer support Executive role in premium voice process. Qualification Required: Work From Office only. Very good communication skills in English language is mandatory. Role and Responsibilities: - Have to handle the customer's queries over the call. Have to provide resolution to the customer's. Rotational...


  • Noida, India Catvision Limited Full time

    Job description Customer support executive - Female Only Should have good communication skills. Good in excel & word. Should be a good planner & self-starter. Should know Hindi & English. Job location - Catvision Limited Catvision Limited. E-14&15,Sector 8, Noida-201301,Uttar Pradesh (India). Call - 7065031487 ( Devraj Singh) Exp -...


  • Noida, India Catvision Limited Full time

    Customer support executive - Female Only Should have good communication skills. Good in excel & word. Should be a good planner & self-starter. Should know Hindi & English. Job location - Catvision Limited Catvision Limited. E-14&15,Sector 8, Noida-201301,Uttar Pradesh (India). Call - +91-XXXXXXXXXX ( Devraj Singh) Exp - Internship/Freshers/...


  • noida, India Saas Labs US Inc. Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales technical concerns regarding the use of and troubleshooting for our product JustCall, Helpwise, etc.As the primary point of contact for customers, you are...


  • Noida, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...


  • Noida, India Saas Labs US Inc. Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales technical concerns regarding the use of and troubleshooting for our product JustCall, Helpwise, etc.As the primary point of contact for customers, you are...


  • Noida, India looper development Services privet limited Full time

    **Role Definition & Requirement** Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent. - He/She will be responsible for making and receiving outbound/inbound calls - Managing large amounts of inbound and outbound calls in a timely manner -...


  • Noida, India TECHMAHINDRA Full time

    Company Name: - Tech Mahindra Job Role: - customer support Executive/ voice process. Qualification Required: - 12th /Graduation. English language is mandatory. Role and Responsibilities: - Have to handle the customer's queries over the call. Have to provide resolution to the customer's. Good Communication and Technical skills...


  • Noida, India Team Recruiters Full time

    **Position: Customer Support-Executive** **Location**:Noida **No. of Position:1** **Experience**: 1 years **Salary**: INR 2 - 3 LPA. **Qualification**:Graduate **Role & Responsibilities**: - Mail Communication with Customer - Management of Incoming returns till dispatch to customers - Re-conciliation of incoming Vs Claimed - Understanding of ERP for...


  • Noida, India TECHMAHINDRA Full time

    Company Name: - Tech Mahindra Job Role: - customer support Executive/ voice process /Domestic premium process. Qualification Required: Work From Office only. English language is mandatory. Role and Responsibilities: - Have to handle the customer's queries over the call. Have to provide resolution to the customer's. Good Communication and Technical...