Assistant Manager Reservations

1 month ago

Mumbai, India FAIRMONT Full time
Job Description

  • Consistently offer professional, friendly, and engaging service
  • Support the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Attend pre-convention meetings and revenue management meetings as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
  • Conduct regularly scheduled departmental meeting
  • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Qualifications

  • Previous leadership experience in a similar role required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Strong communication skills in English language
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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