Guest Relations Specialist

2 months ago


Gurugram, India 3b Homes Full time

Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.


Desired experience for guest relations executive includes:


Is organised both personally and professionally


Is able to take details of function requests and pass onto manager


Takes responsibility to complete own probationary and appraisal paper work as required


Actively engages with colleagues and customers at all times


Prepare welcome letters for all VIP guestss


Ensures problems are dealt with immediately and proactively with the support of Manager



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