Guest Relation Executive

5 months ago


Gurugram Haryana, India Malikpuria Technologies Pvt Ltd Full time

Key Responsibilities
- **Guest Services**:

- Greet guests warmly upon arrival and provide a friendly and efficient check-in/check-out process.
- Assist guests with their inquiries, requests, and complaints, ensuring they are resolved promptly and satisfactorily.
- Provide information about hotel services, amenities, local attractions, and travel directions.
- **Customer Experience**:

- Ensure guests feel welcomed and valued, fostering a positive relationship with them throughout their stay.
- Follow up with guests to ensure their needs are met and any issues are resolved to their satisfaction.
- Manage and respond to guest feedback and reviews on various platforms.
- **Operational Support**:

- Coordinate with other departments (housekeeping, maintenance, food and beverage) to fulfill guest requests.
- Maintain an up-to-date knowledge of room rates, special packages, and ongoing promotions.
- Assist with reservations, confirmations, and cancellations as needed.
- **Record Keeping**:

- Maintain accurate records of guest preferences, requests, and feedback.
- Update guest profiles in the hotel management system to personalize future stays.
- **Special Arrangements**:

- Arrange special services for guests such as spa appointments, dining reservations, and transportation.
- Organize special occasions and events for guests, ensuring their specific needs are met.

**Qualifications**:

- **Education**:

- High school diploma or equivalent. A degree in Hospitality Management or related field is preferred.
- **Experience**:

- Previous experience in a guest relations, front office, or customer service role in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using hotel management software and other computer systems.
- Ability to work under pressure and handle challenging situations with tact and professionalism.
- **Knowledge**:

- Understanding of hospitality industry standards and practices.
- Knowledge of the local area and attractions to provide accurate information to guests.

Competencies
- **Customer Focus**:

- Passion for delivering high levels of service and responding to guest needs with a positive attitude.
- **Attention to Detail**:

- Meticulous attention to detail to ensure guest preferences and requests are accurately recorded and addressed.
- **Team Collaboration**:

- Ability to work effectively as part of a team, coordinating with various departments to ensure a seamless guest experience.
- **Adaptability**:

- Flexibility to adapt to changing guest needs and handle unexpected situations calmly and efficiently.

Working Conditions
- The position may require working in shifts, including weekends and holidays, to accommodate guest schedules.
- Standing for long periods and occasional lifting of light items may be necessary.

**Benefits**:

- Competitive salary and benefits package.
- Health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel services and amenities.
- Paid time off and holidays.

**Job Types**: Part-time, Permanent, Fresher, Internship, Temporary, Freelance, Volunteer

Pay: ₹12,028.70 - ₹34,660.42 per month

Expected hours: 48 per week

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9896724550



  • Gurugram, Haryana, India Grow4sure consulting pvt ltd Full time

    **Job Title: Guest Relations Executive** **Location: Qutub Plaza, Sector 26, Gurgaon, Haryana** **Company Overviee**: Our company is a Bakery+Cafe themed cafe and a QSR committed to providing exceptional service and memorable experiences to our guests. We are dedicated to excellence in hospitality and are seeking a dynamic individual to join our team as a...


  • Gurugram, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...


  • Gurugram, Haryana, India Floor and More Stores Pvt Ltd Full time

    A Guest Relations Executive is responsible for ensuring positive interactions between guests and a business. Key duties may include managing guest inquiries, handling complaints, coordinating special requests, and maintaining a high level of customer satisfaction. Strong communication and problem-solving skills are essential, along with the ability to...


  • Gurugram, Haryana, India SPAZE TOWERS Full time

    **Designation**: Executive - Guest Relations **Summary**: The incumbent is responsible for ensuring and providing flawless, upscale, professional and high class guest relations experience. What does this role hold for you? Greet and welcome guests on their Arrival. Responding to guests needs and anticipating their unstated ones. Coordinate and manage...


  • Gurugram, Haryana, India Grand Hyatt Gurgaon Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible to assist in the smooth and efficient running of the Guest Services Department within the Rooms...


  • Gurugram, Haryana, India Stemford India Pvt Ltd Full time

    Job Title: Guest Relation Executive/Sr. Guest Relation Executive Level/Grade: S2 / S3 Report to: GRAM/GRDM/GRM Location: Delhi NCR/ Gurgaon Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be...


  • Gurugram, Haryana, India Aryan Realty Infratech Pvt Ltd Full time

    Responsibilities for this position include keeping the front desk organized and stocked with necessary supplies, greeting and assisting guests, answering incoming calls and messages, managing incoming and outgoing mail, and monitoring office supplies. Experience_1-5 years For #Immediate joiners only FrontDeskRepresentative # Guest Relation Executive#...


  • Gurugram, Haryana, India STEMFORD INDIA PVT. LTD. Full time

    || **WE ARE HIRING ||** **Job Title: Guest Relation Executive/Sr. Guest Relation Executive** **Level/Grade**: S2 / S3 **Report to**: GRAM/GRDM/GRE **Location**: Khan Market/ Galleria(Gurgaon) **Main Responsibilities / Job Summary**: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and...


  • Gurugram, Haryana, India Experion Developers Full time

    Guest Relations Executive - Sales (Dwarkaexpressway) We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway. Educational Qualification - Graduation in any stream Required Experience - 1 - 10 years of experience. **JD**: Greeting the customers visiting at the site and making them seated at the café. - Understanding...


  • Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Relation ExecutiveWork Dynamics **What this job involves**: **Job type**: Full time **Reporting Manager**: Lobby Manager **No of staff managed**: NA **Job profile**: **Qualification**: Prefer BHM/Bachelor’s Degree **Industry Type**: FM Services, Hotel **Overall Experience**: 2-4...


  • Gurugram, Haryana, India Investment Yard Full time

    Require Guest Relations Executive to handle primary client interaction and handle HNI clients in managing their Real Estate investments. Attractive incentive plan and salary structure. Best across industries. Growth oppourtunity in career with option to excel in Sales or CRM in future within the company Pay: ₹15,000.00 - ₹20,000.00 per...


  • Gurugram, Haryana, India Cohire Solutions Full time

    1. Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He ensures a warm welcome to all guest and provide an ever-lasting experience 3. He should be well verse about the Product and should be able to do suggestive & upselling. 4. He should perform all the correct steps while taking orders and collate all the necessary statements. 5. He...


  • Gurugram, Haryana, India STEMFORD INDIA PVT LTD Full time

    Job Title: Guest Relation Executive Level/Grade: S2 / S3 Report to: GRAM/GRDM/GRM Location: Delhi NCR/ Gurgaon Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be well verse about the Product...


  • Gurugram, Haryana, India Zivaya Wellness Private Limited Full time

    **Zivaya is a leading chain of spas and wellness centers across India. At our location in Gurgaon, we are looking for someone to be responsible for guest engagement, loyalty, and added business at the spa outlet.** **You can visit our website for more information - WWW.ZIVAYAWELLNESS.COM** **Roles and responsibilities: - ** Need a go-getter and someone...


  • Gurugram, Haryana, India AHN Hotel And Management SERVICES PVT LTD Full time

    Should be well versed in feedback and guest satisfactions of all guest who have availed services in hotel(online portal as well offline). Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided - Leave encashment - Paid sick time - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance...

  • Guest Relation Interns

    4 months ago


    Gurugram, Haryana, India TriEdge Solutions Full time

    Job Position: - Guest Relation Interns Location**:Gurgaon** Job Role: - ? Act as the focal point of contact for the guests, addressing the guest’s concerns in a professional manner in coordination with other property teams to ensure guest satisfaction and achieve a 5 star level of service. ? Should validate guest details upon arrival and provide a...


  • Gurugram, Haryana, India Pachouli Wellness Clinic Full time

    Job description Some of the key duties of a GRE include: Greeting visitors and Guests: A receptionist is responsible for welcoming visitors and guests to the organization, making them feel comfortable, and directing them to the appropriate person or department. Answering phone calls: Receptionists are responsible for answering phone calls and directing...


  • Gurugram, Haryana, India Experion Developers Full time

    We are looking for Guest Relations Executives for Sales for our projects on Dwarkaexpressway. Educational Qualification - Graduation in any stream Required Experience - 1 - 10 years of experience. **JD**: Greeting the customers visiting at the site and making them seated at the café. - Understanding the brief about the product and showing the sample...


  • Gurugram, Haryana, India super seva pvt ltd Full time

    Responsibilities - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer...

  • Guest Relations Intern

    5 months ago


    Gurugram, Haryana, India One Tree BNB pvt ltd. Full time

    Selected intern's day-to-day responsibilities include: 1. Manage guest inquiries after reservation confirmation through Airbnb and other OTA platforms 2. Assist the guests after check-in (inquiries, recommendations/problem resolution) 3. Assist guests with property directions if needed 4. Report guest issues with the housekeeping team to give immediate...