Client Care Exec, Business Banking

1 month ago

Bengaluru, India Standard Chartered Bank Full time

RESPONSIBILITIES

* Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable) Sign up customers for value added services and digital education (if applicable) Tag the call type accurately as appropriate Give accurate information to customers on his queries / concerns Have high awareness levels on KYC and Anti-money laundering Policy Multi-skilled to handle both inbound and outbound calls (if applicable) Initiate and strive towards achieving set targets and service standards Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable) Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management Ensure all sales pitches are made withoutmis-selling and achieve targets in term of leads / self closure (if applicable) Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) Customer Data Confidentiality to be strictly adhered to Adherence to compliance with all applicable rules / regulations and group policies Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)are achieved and work towards the improvement Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Strategy*

Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business*

Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes*

Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

People & Talent*

Reference all responsibilities related to people and talent matters

Risk Management*

Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.

Governance*

Responsibilities relating to the direction, planning, structure, frameworks ( processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct*

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

List all responsibilities associated with the management of stakeholders regulators, other bank teams

QUALIFICATIONS*

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

Graduate-Fresher

Our Ideal Candidate 

Assets knowledge

  • Client Care Exec, Business Banking

    1 month ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-India-Bangalore **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 15/Apr/2024, 12:04:18 AM **Unposting Date**: Ongoing **Role Responsibilities** To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial...

  • Exec, Client Care Ctr Service

    4 weeks ago

    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business Awareness and understanding of the client care centre inbound role and the impact ofeconomic and market environment in which the Group operates Processes Responsible for executing and supervising the...

  • Exec, Client Care Ctr Service

    1 month ago

    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities Job Summary In charge of day to day management of team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of KPIs Ensure that team meets required Targets Manage, motivate and train team to ensure that performance is optimized Ensure that team is not...

  • Client Care Executive

    4 weeks ago

    Bengaluru, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 29/Nov/2023, 8:58:18 PM **Unposting Date***: Ongoing **Role Responsibilities** **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results,...

  • Client Care Executive

    1 month ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-India-Bangalore **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 23/Jan/2024, 6:30:29 AM **Unposting Date***: Ongoing **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with individual...

  • Client Care Executive, Personal Clients

    3 weeks ago

    Bengaluru, India Standard Chartered Bank Full time

    RESPONSIBILITIES Ensuring Sale Targets for self Tracking and closure of all leads and follow ups Customer TAT to be maintained Ensure all relevant MIS etc are maintained and updated for all related activities High awareness of Product knowledge and process Correct communication of features and charges across a range of banking products as...

  • Cbsl Is Hiring for Banking Process

    4 weeks ago

    Bengaluru, India Conneqt Business Solutions Full time

    **Role**: Customer Care Executive / Senior Customer care Executive **Job Purpose**: To Answer queries/resolve problems of customers through Inbound. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. **Eligibility Criteria**: speak, read & Write English & Kannada or English &...

  • Director, Private Banking Clients, South

    1 month ago

    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities Strategy Drive profitable growth by acquiring, developing, and servicing long-term relationships with HNW clients Business Accountable for the performance of individual’s own client book. Deliver NNM, AUM, and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition,...

  • Client Care Trainee

    1 month ago

    Bengaluru, India Greenway Health Full time

    Job Description Job Title Client Care Trainee Date 3/10/2023 Reports To Manager, Client Support EEO...

  • Business Development Manager

    1 month ago

    Bengaluru, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Job Description About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology...

  • Business Development Manager

    1 month ago

    Bengaluru, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Job Description About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a...

  • Business Development Manager

    1 month ago

    Bengaluru, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Job Description About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology...

  • Sales Executive

    4 weeks ago

    Bengaluru, India Transe Vision Care Full time

    Job Requirements Job Title: Sales ExecutiveCompany Name: Transe Vision Care Pvt LtdLocation: BangaloreSalary: Competitive salary (Not Disclosed)Qualification: 0 - 1 years of experienceJob Description:Join Transe Vision Care Pvt Ltd as a Sales Executive in Hubli, Karnataka, and kickstart your career in a dynamic and rewarding environment. We are seeking...

  • Customer Care Executive

    1 month ago

    Bengaluru, India Techtilt Technologies Pvt Ltd Full time

    Role - Customer Care Executive Qualification - Graduate freshers Client - AXIS Bank Language - English & Hindi Salary Details: - 18000 CTC (Take Home) + incentive (Additional Extra Payout will be added Accordingly) Shift Timings - Day Shift Work Mode - Work from office Interview - Walk-in (F2F) About us: Axis Bank, we are third largest private...

  • Associate Relationship Manager

    1 week ago

    Bengaluru, India HSBC Full time

    Some careers open more doors than others.   If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business...

  • Manager - Banking Alliances-Bangalore

    4 weeks ago

    Bengaluru, India Razorpay Full time

    The Role:The role will involve managing and growing key banking/network clients relationships and leading projects end-to-end. You will be responsible for ensuring smooth operational processes between various internal teams and clients, enhancing collaboration and driving efficiency.Roles and Responsibilities:- Responsible for a portfolio of clients to drive...

  • Client Onboarding

    6 days ago

    Bengaluru, India JPMorgan Chase Bank, N.A. Full time

    Your role is located in India and supports the Client Onboarding Management Team in the management and execution of a wide range of strategic and tactical initiatives and control agenda across Asia Private Bank Onboarding teams. This will be an Individual Contributor role. **Responsibilities**: - Work closely with key business stakeholders, including but...

  • Client Care Executive, Business Banking

    1 month ago

    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies. Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable) Sign up customers for value added services...

  • Customer Support Executive

    4 weeks ago

    Bengaluru, India Human Capital Full time

    **We are looking for Customer Care Executive to work as Virtual Relationship Manager (VRM) for one of the Leading Bank** **JOB ROLES** **Virtual Relationship Manager** - Managing relationships with customers. - Conducting customer interviews. - Identifying and communicating customer needs. - Ensuring customer satisfaction. - Resolving customer issues and...

  • Global Banking

    4 weeks ago

    Bengaluru, India Goldman Sachs Full time

    **OPERATIONS** Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched...