Service Management –Operation Command Center Lead

2 weeks ago


Navi Mumbai, India Jio Full time

Company Overview


Jio is the driving force behind India's top telecom operator, serving 400M+ customers. They offer a range of digital apps and services for B2C and B2B clients, with cutting-edge 5G solutions and cloud-native technologies. Headquarters in Navi Mumbai, Maharashtra, belonging to the Media & Telecommunications sector.


Job Overview


Lead the Service Management Operations Command Center for Jio, India's leading telecom operator, managing a team in Navi Mumbai. Full-Time position with 51-200 employees and extensive experience required. Salary range: Competitive based on experience.


Qualifications and Skills


  • Executive with more than 10 years of experience
  • Proficient in Service Desk and Service Desk Management
  • Skilled in Monitoring and Service Management
  • Strong background in Project Management
  • Ability to handle Service Desk tickets effectively


Roles and Responsibilities


  • Lead the Service Management Operations Command Center for Jio
  • Manage and coordinate service desk activities
  • Monitor service desk operations and ensure efficiency
  • Implement service management best practices
  • Oversee project management tasks related to service operations
  • Handle service desk tickets and escalations





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