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Service Management –Operation Command Center Lead
7 days ago
Company Overview
Jio is the driving force behind India's top telecom operator, serving 400M+ customers. They offer a range of digital apps and services for B2C and B2B clients, with cutting-edge 5G solutions and cloud-native technologies. Headquarters in Navi Mumbai, Maharashtra, belonging to the Media & Telecommunications sector.
Job Overview
Lead the Service Management Operations Command Center for Jio, India's leading telecom operator, managing a team in Navi Mumbai. Full-Time position with employees and extensive experience required. Salary range: Competitive based on experience.
Qualifications and Skills
- Executive with more than 10 years of experience
- Proficient in Service Desk and Service Desk Management
- Skilled in Monitoring and Service Management
- Strong background in Project Management
- Ability to handle Service Desk tickets effectively
Roles and Responsibilities
- Lead the Service Management Operations Command Center for Jio
- Manage and coordinate service desk activities
- Monitor service desk operations and ensure efficiency
- Implement service management best practices
- Oversee project management tasks related to service operations
- Handle service desk tickets and escalations
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