Service Management –Operation Command Center Lead

7 days ago


Navi Mumbai, Maharashtra, India Jio Full time

Company Overview

Jio is the driving force behind India's top telecom operator, serving 400M+ customers. They offer a range of digital apps and services for B2C and B2B clients, with cutting-edge 5G solutions and cloud-native technologies. Headquarters in Navi Mumbai, Maharashtra, belonging to the Media & Telecommunications sector.

Job Overview

Lead the Service Management Operations Command Center for Jio, India's leading telecom operator, managing a team in Navi Mumbai. Full-Time position with employees and extensive experience required. Salary range: Competitive based on experience.

Qualifications and Skills

  • Executive with more than 10 years of experience
  • Proficient in Service Desk and Service Desk Management
  • Skilled in Monitoring and Service Management
  • Strong background in Project Management
  • Ability to handle Service Desk tickets effectively

Roles and Responsibilities

  • Lead the Service Management Operations Command Center for Jio
  • Manage and coordinate service desk activities
  • Monitor service desk operations and ensure efficiency
  • Implement service management best practices
  • Oversee project management tasks related to service operations
  • Handle service desk tickets and escalations


  • Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....


  • Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....


  • Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....


  • Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....


  • Navi Mumbai, Maharashtra, India Alfa Laval Full time

    Alfa Laval India is looking for a position of Service Center Operations ManagerAbout the Company:In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves....

  • Center Manager

    7 days ago


    Navi Mumbai, Maharashtra, India Propques Full time

    At Propques, our experts offer strategic solutions to build co-working and flex offices to co-working operators, landlords, and property developers. Need assistance to start a co-working or shared workspace? Looking to drive more revenue to an existing shared office operation? Want to maximize returns on your real estate? Backed with 12+ years of operational...

  • Center Manager

    7 days ago


    Navi Mumbai, Maharashtra, India Snaphunt Full time

    The Offer Fantastic work culture Leadership Role Flexible working options The Job Your responsibilities will include: Manage the day-to-day operations of the coworking center, ensuring all facilities are well-maintained and operational Supervise the center staff and provide support, guidance, and training as needed Ensure outstanding customer service by...


  • Navi Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Navi Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...


  • Mumbai, Maharashtra, India Indbank Global Support Services Limited Full time

    Head/Manager - Contact Center (for Vashi- Mumbai) The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously. The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a great...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Data Center Operations Manager for the world's biggest Cloud Infrastructure.Amazon Data Services India Private Limited ("ADSIPL") is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team.We are currently expanding our infrastructure management team and we are looking for a senior manager...


  • Mumbai, Maharashtra, India HARP Technologies and Services Full time

    Skills : SOC, Security Project management, Security domain product & service Delivery management, escalation management, Critical Success Factors : SLA Management for all service projects Services / Delivery P&L management Leading all SaaS and MSS delivery worldwide Set and manage S.M.A.R.T. goals for teams around quality customer deliveryWhat you bring to...


  • Mumbai, Maharashtra, India HARP Technologies and Services Full time

    Skills : SOC, Security Project management, Security domain product & service Delivery management, escalation management, Critical Success Factors :- SLA Management for all service projects- Services / Delivery P&L management- Leading all SaaS and MSS delivery worldwide- Set and manage S.M.A.R.T. goals for teams around quality customer deliveryWhat you bring...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of IT system hardware and network concepts Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologiesData Center TechnicianData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of IT system hardware and network concepts Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologiesData Centre Operation Technician, IndiaData Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation...


  • Mumbai, Maharashtra, India ESSENTIALLY NOTHING PRIVATE LIMITED Full time

    This position ensures efficient call center operations from vendor locations, optimizes vendor relationships and drives customer service excellence through strategic planning and leadership.What You'll Do: Develop comprehensive strategies to improve call center performance, efficiency, and customer satisfaction. Utilize data analytics and predictive modeling...

  • Center Coordinator

    7 days ago


    Navi Mumbai, Maharashtra, India Kewal IT Solution Full time

    Job descriptionRoles and ResponsibilitiesMUST IN COUNSELLING Counsel incoming students.Must have good experience in managing End-to-End Centre operations including Leads, Walk-In, Enrollments, Collection, Training and Placements.Handle Customer Grievance - Branch OperationsThere will be heavy travelling involved as the role requires management of operations...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....


  • Navi Mumbai, Maharashtra, India Information technology Full time

    Note : Candidates ready to relocate to Mumbai only apply Position : SOC Team LeadTechnical Skill (Necessary) : Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree. Programming/scripting (Python or PowerShell) knowledge is must.- Microsoft Certifications is a Must Certification Networking Certifications...


  • Navi Mumbai, Maharashtra, India Jio Full time

    #jio is hiring for its Cyber Security Operations Center (CSOC) L2-L3 role with 3 to 10 years of experience for Navi Mumbai LocationRequirements:Minimum of 3 years of experience in Cyber security Ability to manage Security Incidents through its lifecycleIncident Handling. Security Incident Response and triage and able to do root cause analysis. Sound...