Senior IT Support Specialist

2 months ago

Hyderabad, India Silicon Labs Full time

We are Silicon Labs. We are a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem and robust support make us the ideal long-term partner in building advanced industrial, commercial, home and life applications. We make it easy for developers to solve complex wireless challenges throughout the product lifecycle and get to market quickly with innovative solutions that transform industries, grow economies and improve lives.

Meet the Team:

We provide support for all technical support and IT related issues. Your primary role will be the enterprise-wide Service Owner responsible for day-to-day technical support for our Windows end-user systems. You will own and manage the desktop and laptop Windows images for the enterprise to include updating, routine scheduled updates & emergency patching.

At Silicon Labs we have a strong culture of innovation & simplicity, the successful candidate will be able to embrace those key tenets in working with the Silicon Labs team to achieve our goals. As such, you should have a strong passion for technology and solving business problems with IT.

Responsibilities:

M365 Architect & Administrator – SME

Responsible for assisting in the Support group of M365 technologies as required to support business process automation build solutions within M365 environment. Coordinate, monitor, and support various Microsoft 365 systems and their related policies. Systems include Exchange, SharePoint, Teams, and One Drive. Support the deployment of our Microsoft 365 strategy Support the ongoing operation and expansion of Microsoft Teams and other related services Provide Tier 3 support for Microsoft 365 services Maintain familiarity with various Microsoft 365 tools and train end-users on the systems Work cross-functionally with internal partners to maximize Microsoft 365 functionality and user experience Work with Azure (active directory )AD & Active Directory systems Support our Microsoft 365 security and compliance management, specifically anti-phishing/anti-malware/anti-spam policies/config/troubleshooting/email tracing MS One Drive Online administration/configuration/troubleshooting (domains, policies, transport rules, etc.) MS Sharepoint Online administration/configuration/troubleshooting (domains, policies, transport rules, etc.) Microsoft 365 Licensing administration. Build guardrails to follow governance at the organization level. In depth Microsoft 365 configuration and administration for MS Teams/OneDrive/SharePoint Develop future strategies for Microsoft 365 products and services PowerShell scripting experience Relevant certifications is an added advantage (SC 900, M365 Admin certification.etc ) Technical Experience: - Must have strong technical design and deployment experience with tools in O365 Security and Compliance Center - Microsoft 365 Advanced eDiscovery, Microsoft 365 Compliance Score, Microsoft 365 Information Protection & Governance, Microsoft 365 Insider Risk Management, Compliance score, Secure score, retention policies, DLP (Data Loss prevention), ATP (advanced threat protection), alerts, content search, email and collaboration Maintain vendor relationships, identify areas for improvement, track industry trends, and advise Service Delivery team on equipment selection. 

Skills You Will Need

8 years’ experience with System Center Configuration Manager and Microsoft Intune. 8 years’ experience with M365 products / SharePoint Online M365 environment building with monitoring 8 years of relevant experience. M365 variety of licensing & good understanding - Minimum 4-5 years of relevant experience. SharePoint Online architecture understanding - Minimum 4-5 years of relevant experience PowerShell Scripting - Minimum 3-4 years of experience Must have done content search on projects. Skilled in advanced e-discovery, Microsoft 365 Information Protection & Governance, compliance, and secure score. 8 years’ Experience with SharePoint /One Drive and Office 365 deployment and configuration Experience with VMWare Vcenter virtual machine deployment Expert Windows Server troubleshooting knowledge Experience with PatchMyPC a plus Can work independently with minimal instruction on day-to-day work Ability to set priorities for and execute projects Exceptional problem-solving and documentation skills

Additional Preferred Experience as a part of Service Desk Team: 

Maintain passwords, data integrity and file system security for environment. Communicate technical information to both technical and non-technical personnel. Act as participant in the development of information technology and infrastructure projects. Conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Triage, diagnose and/or transfer work requests and incidents to appropriate groups. Work on complex technical issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determine best methods and procedures on new assignments and will coordinate activities with other personnel. Handle the ticket backlog and day-to-day IT support activities. Ability to switch between Windows and Mac A combination of knowledge of any of the following IT platforms and concepts: Active Directory O365/Exchange Microsoft Office ServiceNow Confluence/JIRA SCCM Network functionality and security Okta/MFA Windows 7, Windows 10, Mac OS, Linux (RHEL)

Benefits & Perks:

Not only will you be joining a highly skilled and tight-knit team where every engineer makes a significant impact on the product; we also strive for good work/life balance and to make our environment welcoming and fun. 

Equity Rewards (RSUs) Employee Stock Purchase Plan (ESPP) Insurance plans with Outpatient cover National Pension Scheme (NPS) Flexible work policy Childcare support 

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