Senior Technical Operations Analyst

4 weeks ago

Hyderabad, India Ameriprise Financial Full time
Senior Operations Analyst is a technical expert responsible for ensuring high availability of a suite of applications in the production environment. You will participate/lead technical discussions and prioritize work streams during the service restoration process. You will assist in root cause analysis, assess potential solutions and work with application and Infrastructure technology subject matter experts to introduce permanent fixes in the production environment. You will review and interrogate changes being introduced into the production environment to assess potential risk to the applications. This position suits a person who is a self-starter, thinks outside the box and enjoys coming up with innovative solutions to solve business and technology issues.

Senior Operations Analyst will be a key member of the of Digital Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients. This position will provide you with opportunities to make your mark within the team.

Key Responsibilities

Troubleshooting & Incident Management

Manage and Lead service restoration/recovery of applications. Ability to drive production incident bridge calls for P1 and high priority P2 incidents. The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure) Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise. Assess & recommend solutions for permanent fixes to improve application stability and resiliency. Review production related changes upon risk assessments. -Should be open to learn new technologies/tools. Very Good Working knowledge on the ITSM processes.

 
Required Qualifications

Bachelors/Master degree in Computer Science/Information Systems or equivalent.


Person should have above qualifications and 2 -7 years of experience in relevant disciplines including:

2-7 years of relevant experience. At least 2 years of 24x7 production support experience required. At least 2 years of experience with two or more technologies listed below: Core-JAVA Linux/Unix Oracle/SQL Server Service Now Informatica Power Center AWS Fundamentals UNIX Scripting ITIL Understanding Docker Kubernetes AWS RDS and other managed services Experience using application and/or Infrastructure monitoring tools- Splunk/Sumologic/Datadog/Grafana/Kibana Demonstrate strong analytical, problem solving and debugging skills. Availability outside of normal business hours to provide after hour or "on-call" support to solve high impact incidents/problems. Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.


Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:

Hands on experience in Cloud administration and Devops tools is a plus Hands on experience in supporting applications hosted on AWS and AWS Managed Services. Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus. Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus. ITIL framework certification is a plus. Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

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