Technical Analyst

3 days ago


Hyderabad, Telangana, India LiftLab Full time
About the Role

We are seeking an experienced Technical Analyst to join our team at LiftLab. This role provides an opportunity to work closely with our Customer Success teams and clients on a specific portfolio of accounts.

As a Technical Analyst, you will be responsible for developing deep expertise in our solution offered to clients and taking ownership of ongoing maintenance of accounts. You will use your excellent communication skills to understand business requirements and challenges, and provide concise solutions.

Key Responsibilities
  • Work closely with the Customer Success team to support their respective client portfolios
  • Collaborate with various teams (Data & Tech Operations, Engineering, Product, Dsci) to identify and troubleshoot issues, monitor deliverables, and ensure all ongoing client SLAs are met
  • Work closely with the CS team on requirement gathering, understanding issues, and working on platform modifications
  • Manage deliverables across CS portfolios through proactive expectation setting
  • Leverage SQL skills in data analysis and QA
  • Partner with the Product and Engg teams for functionality enhancements, bug fixes, migrations, etc.
  • Help manage the client config docs and other artifacts clearly and concisely
  • Build strong relationships based on mutual trust and respect with peers across teams
Qualifications
  • 3+ years of hands-on experience in developing or supporting SaaS/PaaS offerings
  • A Bachelor's Degree in Engineering is preferred
  • Good understanding of SQL/NoSQL databases and SQL programming
  • Strong willingness to quickly master new technologies or domains and create measurable business outcomes
  • Critical thinking, analytical skills, and problem-solving skills
About the Company

LiftLab is the leading provider of science-powered software for optimizing marketing spend and revenue forecasting. Our innovative Science of Marketing Effectiveness merges economic modeling with specialized media experimentation to provide brands and agencies with accurate insights for growth and profitability.

Estimated Salary Range

$80,000 - $110,000 per year, depending on experience and location


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