field relationship manager

3 weeks ago

Bengaluru, India NoBroker.com Full time

Company Overview

NoBroker.com, founded in 2014 by IIT and IIM alumni, is India's first proptech unicorn and a leading brokerage-free property search portal. By eliminating the broker, NoBroker facilitates direct communication between property owners and prospective buyers or tenants. With world-class services, the company aims to eradicate information asymmetry in the real estate sector. Serving major cities like Mumbai, Bangalore, and Delhi-NCR, NoBroker stands as a pioneer in building a frictionless property marketplace.


Job Overview

We are seeking a Field Relationship Manager at NoBroker.com to be based in Bengaluru. As a fresher-level, full-time position, you will play a crucial role in managing client relationships and offering brokerage-free property solutions. This role provides a unique opportunity for learning in a meritocratic environment. No prior work experience is required, as suitable candidates will be selected based on passion and skillset.


Qualifications and Skills

  • Customer Relationship Management (Mandatory skill): Foster strong relationships with customers by understanding their needs and ensuring satisfaction through effective communication.
  • Communication Skills (Mandatory skill): Possess excellent written and verbal communication abilities to clearly convey information and negotiate effectively.
  • Problem-Solving (Mandatory skill): Demonstrate adeptness at identifying issues and formulating efficient solutions to enhance customer satisfaction and business performance.
  • Negotiation: Apply strong negotiation skills to assist clients in reaching favorable deals and agreements, while maintaining company profitability.
  • Sales Skills: Exhibit the ability to drive sales through effective prospecting, qualification, and closing techniques, contributing to the overall business growth.
  • Analytical Thinking: Utilize analytical skills to interpret customer data and market trends, leading to informed decision-making and strategic planning.
  • Networking: Build and maintain a robust network of contacts within the real estate community to stay informed and leverage new business opportunities.
  • Time Management: Manage your time effectively to balance competing priorities, ensuring all tasks are completed efficiently and within set deadlines.


Roles and Responsibilities

  • Develop and maintain positive relationships with clients by delivering exceptional customer service and support.
  • Conduct property viewings and provide clients with thorough information to assist them in making informed decisions.
  • Collaborate with internal teams to ensure client needs are met and expectations are exceeded through coordinated efforts.
  • Identify and capitalize on new business opportunities by actively engaging with prospects and existing clients.
  • Assist clients in navigating the property buying or leasing process, addressing any concerns they may have along the way.
  • Track and report on sales and client interactions to improve service delivery and optimize client satisfaction.
  • Stay up-to-date with industry trends and market developments to provide clients with accurate and valuable insights.
  • Contribute to a positive team environment by supporting colleagues and sharing knowledge and expertise.

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