Associate Manager, Solution Engineering

Found in: Talent IN C2 - 2 weeks ago

Pune, India Western Union Full time

Associate Manager, Solution Engineering (IT Ops and Mambu)– Pune, India

As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technology knowledge? Want to help lead the engineering of digital banking systems and networks? If so, why not consider joining Western Unions’ new Digital Banking hub as a member of our Digital Banking Infrastructure and Technology Operations team as an Associate Manager, Solution Engineering.

Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers’ experiences with a cutting-edge digital Ecosystem. As an Associate Manager, Solution Engineering for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

Role Responsibilities

Develop and implement new software, maintain, and improve existing software. Ensure that software functionality is implemented with a focus on code optimization and organization. Recommend improvements to existing applications and system configuration. Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams. Work with a software development team and Service providers in a geographically distributed structure. Provide coaching to Junior Associates and Associates Works independently on complex projects Support local regulatory reporting and product customizations in support of digital bank and wallet IT operations. Partner across the across the organization to optimize and enhance the customer journey. Develop team’s operational processes and tooling. Be a core part of the team by continually improving the bank – through building resiliency, helping develop feature enhancements, and improving our customer service.

Role Requirements

6+ years of professional experience. 3-5 years of software development experience in one or more of the following: Mambu or similar (FIS, FIServ, etc) core banking technology (Finacle, flex cube), java scripting. MuleSoft, or similar API Orchestration technology Out systems or similar low-code environment (based on React/Angular programming) Must be a problem solver with demonstrated experience in solving difficult technological challenges, with a can-do attitude. Experience in developing and implementing web-based solutions. Knowledge of architecture design concepts, object-oriented design, and techniques Knowledge of logical and physical database architectures and operating systems Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results. Experience in Agile and Iterative development methodologies. Strong communication skills with ability to interact with partners globally. Experience with SLDC practices, procedures and code deployment processes and tools (Git, Jenkins, Swagger hub, etc.) Experience with code release management processes, including approvals through change boards to production code releases. Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems. Prior experience working within an ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.

Preferred Requirements:

Prior experience automating recurring tasks, leveraging tools such as ansible, puppet, python. Experience in building processes/tools/scripts leveraged by other team members. Experience in creating/modifying CI/CD pipelines, incorporating code quality and security checks. .net and/or Java Spring Boot development experience Direct Release or deployment management experience Familiarity with network concepts as they relate to web or API traffic.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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