Salesforce Engagement Director

3 weeks ago

Hyderabad, India NTT DATA Services Full time

Req ID: 292341 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Engagement Director - Digital Sol. Cnslt. Mgmt Director to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Why the Role Is Important: 
The Engagement Director is fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. You will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. 
  Once You Are Here, You Will: 
•    Responsible for the overall success of the engagement 
•    Works with the client and project manager to establish the governance model 
•    Overall escalation point for quality control and resource management 
•    Act as liaison to all senior stakeholders – client, account, and practice 
•    Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly 
•    Develop mechanism to identify gaps between SOW and Deliverable 
•    Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process. 
•    Recommend enhancements to performance tool(s) 
•    Manage CSAT Responses & Escalations 
•    Prepare Case Studies  
•    Run the customer reference ability program 
•    Must have:
•    Should have managed large engagements with a head count of minimum 80-100 resources cross geography 
•    Should be comfortable with Office 365 and G-suite 
•    Should be able to maintain project/program trackers
•    Should be able to create and present executive presentations
•    Should be comfortable with client handling
•    Should be open to travel as and when required 
•    
•    Good to have:
•    Any prior experience working/management Salesforce engagement is a big plus  
 
Qualifications: 
•    10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services 
•    5+ years of enterprise-level project or program management experience 
•    5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities. 
•    5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role 
5+ years in a role influencing a group audience, facilitating, and leading discussions  
 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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