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Engagement Director

3 months ago

Hyderabad Secunderabad, India timesjobs Full time
Engagement Director
Date: Aug 6, 2024
Location: Hyderabad, TG, IN
Company: NTT DATA Services
Req ID: 292341
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking an Engagement Director to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Why the Role Is Important:
The Engagement Director is fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. You will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.
Once You Are Here, You Will:

Responsible for the overall success of the engagement
Works with the client and project manager to establish the governance model
Overall escalation point for quality control and resource management
Act as a liaison to all senior stakeholders client, account, and practice
Ensure fulfillment of obligations in the SOW and ensure contracts are carried out correctly
Develop mechanisms to identify gaps between SOW and Deliverables
Responsible for developing strategies to improve engagement such as the informal and formal CSAT Survey process.
Recommend enhancements to performance tool(s)
Manage CSAT Responses & Escalations
Prepare Case Studies
Run the customer reference ability program

Must have:

Should have managed large engagements with a headcount of a minimum of 80-100 resources cross geography
Should be comfortable with Office 365 and G-suite
Should be able to maintain project/program trackers
Should be able to create and present executive presentations
Should be comfortable with client handling
Should be open to travel as and when required

Good to have:

Any prior experience working/management Salesforce engagement is a big plus

Qualifications:

10 years experience delivering consulting services, including team leadership and active involvement in selling professional services
5 years of enterprise-level project or program management experience
5 years in a role utilizing technical and/or functional aptitude and the ability to engage with architects or SMEs in pre-sales activities.
5 years in a role utilizing strong written and verbal communication skills, executive level presence, and experience in working in a client advisory role
5 years in a role influencing a group audience, facilitating, and leading discussions

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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