Success Guide

2 weeks ago


Hyderabad Telangana, India Salesforce Full time

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The role of the Success Guide will be to help grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1:Many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. Success Guides are critical in providing the right recommendation at the right time, enabling customer value realization at scale.

**Responsibilities**
- Action Best Practice Insight
- Product Education
- Technical Advice
- Adoption Guidance
- Accelerate Feature / Cloud Adoption
- Manage Consultative Engagements with Customers
- Drive Guided Success Engagements
- Support Success Teams

**Compulsory Qualifications & Skills**
- 3+ years of relevant work experience in Salesforce products with at least 3 years working on Platform Cloud and in any combination of other Salesforce products, including Sales, Service, Experience.,
- Platform Developer 1 is mandatory.
- Engineering degree preferred.
- Understanding of programming languages (such as Java, Python)
- Proficient with HTML, XML, JSON, CSS, JavaScript
- Experience developing and supporting web services (REST, SOAP)
- Must be proficient with analysing log files and standard debugging concepts
- Excellent verbal and written communication and interpersonal skills
- Diplomacy and professionalism when engaging with customers and navigating complex politics within their organisations.

**Preferred Qualifications & Skills**
- Proven ability to manage time and prioritise activities while performing effectively under pressure
- Support Success and Sales Teams to ensure customers get maximum value from the platform.
- Understanding of business analysis, change management, user adoption, release management, and governance
- Proven success leading customer-facing presentations and engagements
- Able to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.


  • Success Guide

    3 weeks ago


    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Success Guide

    2 weeks ago


    Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Hyderabad, Telangana, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Success Guide

    2 weeks ago


    Hyderabad, India Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Hyderabad, Telangana, India Salesforce Full time

    **About Futureforce University Recruiting** Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our...

  • Success Guide

    2 weeks ago


    Hyderabad, India Tableau Full time

    **Job Category **:Customer Success Group **Job Details**: **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use...


  • Hyderabad, India Salesforce Full time

    **Job Category **:Customer Success Group **Job Details**: **About Tableau, a Salesforce company** Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organisation. Global enterprises, early-stage startups, nonprofits, and governments all use...


  • Hyderabad, Telangana, India Adjoint Technologies Pvt. Ltd. Full time

    **Job Title**:B2B Customer Success Intern **Location**:Hyderbad - On site **Duration**:6 Months Internship **Role Overview**: As a B2B Customer Success Intern, you will help business clients use our products effectively. You will assist with onboarding, maintain relationships, and solve any problems clients face. This is a great way to learn customer...


  • Hyderabad, Telangana, India Zithara.AI Full time

    **Job Title: Customer Success Executive** **Location: Hyderabad** **Job Type: Full-Time** **Salary: 5 LPA** **About the Role**: **We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and...


  • HITEC City, Hyderabad, Telangana, India HiEd Success Full time

    **Job Title**: Industrial Millwright Mechanic **Location**: City, Ontario, Canada **Job Type**: Full-Time **Job Overview**: We are seeking a licensed **Industrial Millwright Mechanic** to join our team. The role involves performing maintenance, troubleshooting, and repair of mechanical systems. You’ll work with pneumatics, hydraulics, and electronics,...


  • Hyderabad, Telangana, India Univariety Full time

    Client Engagement specialists help businesses by managing all internal and external communication of a company. - Arrange and coordinate with the clients, and plan events/webinars/sessions. - Adhere to the company's style guide, ensuring that we produce a high-quality and error-free copy. - Build and maintain relationships with internal and key external...

  • Success Architect

    4 weeks ago


    Hyderabad, India Salesforce Full time

    Job Category Customer Success Job Details We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new...


  • Hyderabad, Telangana, India Numerize AI Full time

    Customer Success at Numerize AINumerize AI is an innovative startup revolutionizing financial management for businesses worldwide with our cutting-edge, automated accounting solution Neo Accounting. We empower companies with real-time insights and streamlined workflows.We're seeking a Strategic Customer Success Lead to join our dynamic team and serve as the...


  • Hyderabad, India Zithara Full time

    **What we value**: - Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long - Someone who is a voracious learner - Actively seeking to learn and view feedback as a beautiful gift - Loves tackling ambiguous problems and shaping them into clear goals **Key...


  • Hyderabad, India BuzzBoard Full time

    Our Customer Success team advises and guides a wide variety of customers, ensuring they launch BuzzBoard successfully, adopt it widely, and continually derive business value from BuzzBoard. This role works closely with the core Customer Success team, Account Managers, and Product Team enabling and empowering them to help our customers succeed. The Customer...

  • Sap success factor

    7 hours ago


    Hyderabad, India NexSAP Solutions Full time

    About the Company - We are looking for SAP Succes factor / HCM Consultant to Work independently as part of multi-cultural teams to delivering Success Factors / SAP HCM solutions to the customers.Work with the customers to understand their requirements and provide them the right solutions Able to guide the customers, both on-site as well as offshore, on the...


  • Hyderabad, India Numerize AI Full time

    About Numerize Numerize is an AI-first startup revolutionizing financial management for FnB globally with Neo Accounting—our cutting-edge, automated accounting solution. We empower businesses with real-time insights, streamlined workflows, and AI-driven decision-making. We are looking for a Customer Enablement & Success Manager to join our dynamic team...


  • Hyderabad, India Numerize AI Full time

    About NumerizeNumerize is an AI-first startup revolutionizing financial management for FnB globally with Neo Accounting—our cutting-edge, automated accounting solution. We empower businesses with real-time insights, streamlined workflows, and AI-driven decision-making.We are looking for a Customer Enablement & Success Manager to join our dynamic team and...


  • Hyderabad, India Numerize AI Full time

    About NumerizeNumerize is an AI-first startup revolutionizing financial management for Fn B globally with  Neo Accounting —our cutting-edge, automated accounting solution. We empower businesses with real-time insights, streamlined workflows, and AI-driven decision-making.We are looking for a  Customer Enablement & Success Manager  to join our dynamic...


  • Hyderabad, India GradRight Inc. Full time

    About GradRightOur vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.GradRight is the world’s...