Associate Manager

Role Responsibilities

Strategy

Awareness and understanding of the Group’s business strategy and model appropriate to the role. Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. Support the roll-out of appropriate quality management systems and other initiatives by the Company / Group.

Business

To supervise and control the day to day activities for Billing and Reporting in accordance to established procedures. To support the development and enhancement of the Billing and Reporting processing systems to meet countries and business needs and more importantly in meeting the needs of the clients. To implement quality initiatives and activities of the division in accordance to the Group’s Quality System. To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

Processes

Billings and Reporting Related Responsibilities

Receiving and monitoring of instructions via s / SSTM and acting on the same with prioritization  Monitor and process all the activities within the team as per the daily checklist / agreed with country and ensure constantly met the turnaround time as per agreed DOI / SLA. To respond to the queries raised by the country, support services and internal teams in a timely and accurate manner. To ensure necessary approval / instructions are there in place for account creation / modification / closure of account / manual revenue reversal, etc. To ensure Maintain / Update Standing Instruction tracker - Email recipient list / auto debit list / manual handlings list. Daily monitoring of Audit confirmation and search of accounts. Daily monitoring GRU reports and give match advice - Receivable / Prepaid / Suspense / Nostro account Receipt of fees / manual monitoring of auto debits and apply in respective systems. Prepare outstanding bills fortnightly / as per DOI and share to CPC or respective heads. Prepare and pass entries for Payment to spokes, 3rd Party agents and Reimbursement as per DOI. To ensure creation of all OPE Charges in system before month end. Ensure Variance analysis and Reconciliations are followed. Preparation and dispatch of various reports and invoices as per DOI / SLA Amend / Revise Invoices / reports to clients as per investigation / instructions received from CPC / appropriate authorities and regenerate in system. Timely EOD Confirmation to - CPC / Payments / Internal teams, ensure all pending activities are properly tracked and communicated to country. Drive team - work, create back up for all process for smooth operation. Continuous improvement in productivity to the standards prescribed for the processes from time to time. To develop good relationship between GBS and CPC. To ensure that DOIs, checklists, SLA, DAs, are properly and timely updated and shared with the team-members and ensure practicing the same. Comply with group policies and procedures, rules and regulations, code of conduct, C3, etc and Uphold the values of the group and company at all times. To enthusiastically participate in the quality initiatives of the organization and achieve expected results.

People and Talent

Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the departments and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.

Risk Management

Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure. Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering and Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions. Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates. Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc. Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service. Key Control Standards Assessment within department with nil over dues. Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level. Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company / Group. No major adverse findings from internal auditors or external auditors including quality audits.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment]. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

Works largely independently under consultation with line manager and working as a team player.

Internally, key relationships include

Securities Services GBS India, staffs all level Securities Services Operation (SSO) Heads in countries Securities Services GBS India and GBS China GBS Malaysia internal departments Group Operations Securities Services

Externally, key relationships include

Prospective clients Countries respective Regulator, Depository and Central Bank Discussion with application vendor and third party vendor

Other Responsibilities

Embed Here for good and Group’s brand and values in Better together, Do the right thing , Never settle [GBS India / Securities Service / Billing]

Our Ideal Candidate

Commerce Graduate Experience in Billing Invoice process

Role Specific Technical Competencies

MS Office

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